Entry requirements (call handler/emergency medical dispatcher)
There are no set entry requirements to become an emergency medical dispatcher or call handlers but employers expect good standards of literacy, numeracy and IT skills. Some may ask for qualifications such as GCSEs, NVQs or equivalent.
Employers often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in a call centre or other customer service or healthcare role.
As the job involves night shifts, some employers specify that you have to be 18 to apply.
Emergency medical dispatchers and call handlers need to:
- stay calm under pressure
- have a reassuring manner
- deal with people who may be angry or upset
- work well in a team
- use their initiative while following procedures
- listen carefully and take in information quickly and accurately
Emergency medical dispatchers and call handlers need:
- good listening skills
- good communication skills
- excellent keyboard skills