Entry requirements (Patient Transport Service call handler)

There are no set entry requirements to become a PTS call handler but employers expect good standards of literacy, numeracy and IT skills. Some may ask for qualifications such as GCSEs, NVQs or equivalent.

Employers often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in a call centre or other customer service role.

Personal characteristics

A PTS call handler needs to be:

Skills required

A PTS call handler needs:

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