The 6Cs are a set of values that underpin Compassion in practice, a vision and strategy for nursing, midwifery and care staff - in fact all health and care staff.
Compassion in practice was launched in December 2012 and reviewed in 2014 to see how the values are spreading across health and social care.
Each of the 6Cs – care, compassion, competence, communication, courage and commitment – carry equal weight and focus on putting the person being cared for at the heart of the care they’re given.
Defining the 6Cs
Care is our core business and that of our organisations, and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life.
Compassion is how care is given through relationships based on empathy, respect and dignity - it can also be described as intelligent kindness, and is central to how people perceive their care.
Competence means all those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.
Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for "no decision about me without me". Communication is the key to a good workplace with benefits for those in our care and staff alike.
Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.
A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients, to take action to make this vision and strategy a reality for all and meet the health, care and support challenges ahead.
Find out more on the NHS England website.
- Bringing the 6Cs to life Expand / Collapse
Six areas of action are underway to help concentrate efforts and create impact for patients:
1. helping people to stay independent, maximising well-being and improving health outcomes
2. working with people to provide a positive experience of care
3. delivering high quality care and measuring the impact of care
4. building and strengthening leadership
5. ensuring we have the right staff, with the right skills, in the right place
6. supporting positive staff experience