Making Every Contact Count

The Making Every Contact Count initiative aims to improve lifestyles and reduce health inequalities.

It encourages conversations between staff and clients/patients based on:

Porters with a patient

Healthier lives

Making Every Contact Count aims to provide advice and support for behaviour change so that people can have better health and live longer healthier lives and there are quality, efficiency and financial benefits too.

Click on the links below to read more about the benefits.

Levels of contact

Making Every Contact Count sets out four levels of contact as a guide for staff to use in their conversations with clients/patients:

Level 1: brief advice and signposting, for example to smoking cessation services, reducing pupil absence from school

Level 2: behaviour change intervention, for example brief intervention, increasing physical activity to target groups

Level 3: behaviour change intervention programme, for example weight management programmes, exercise by prescription

Level 4: expert or specialist interventions that are condition specific or require additional specialist training

Further information

See the Making Every Contact Count website for all you need to know about the initiative, including how to guides, a toolkit, a competency framework and case studies.

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