"When I started, I was a relatively shy and quiet individual, and am amazed at how far I have come in a relatively short space of time."

I decided to go down the apprenticeship route as they allow you to earn, learn and gain practical experience in the workplace.

Following some research, I found the Business Administration Course, which I applied for. I was then contacted about a pilot health informatics [1] course, and asked if I was interested in applying. I had never heard of the term health informatics [1] but I was intrigued by the prospect of working for the NHS.

My daily duties include monitoring patient information on the trust's administrative systems, and amending any errors in a timely manner to ensure patient care is not compromised. I also handle telephone calls, read and respond to emails, open and redirect mail and file manual and electronic records.

As an apprentice, I am at the bottom of the career framework, which is an incentive for me, as I know there is room to further my career. As a result of my health informatics [1] apprenticeship, I recently gained full-time employment on my placement. When I started, I was a relatively shy and quiet individual, and am amazed at how far I have come in a relatively short space of time. Working and learning in a supportive and encouraging environment has really boosted my confidence and I feel that my colleagues have really helped me to challenge myself and do things out of my comfort zone, such as giving a speech as part of a National Apprenticeship Week event and even doing a live radio interview.