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Information and communication technology

Information and communication technology (ICT) is the development, management and support of the ICT infrastructure in health organisation, including the personal computers, email systems and mobile communications.

This page has information on the opportunities and roles in information and communication technology.

Working life

ICT staff are responsible for all internal and external electronic communication networks, including:

  • wide area networks [1] (WAN) and local area networks [2] (LAN) that link systems in healthcare organisations, including WiFi
  • the hardware eg desktop computers, printers, laptops, tablets and smartphones
  • software systems eg email systems, applications and systems, such as patient records

ICT staff are hands-on. They diagnose and fix faults, support staff who use the systems, and develop improvements. Working in ICT will appeal to you if you have a natural flair for computing. 

ICT support technician with computer equipment

Roles in ICT

Explore some of the roles in ICT:

Apprenticeships logo

  • service desk operator 
  • ICT support technician
  • ICT test analyst
  • systems developer
  • network manager

Service desk operator

Working with an NHS hospital trust, service desk operators is the first line of support for users of IT systems. The role includes:

  • investigating and helping staff with their computer problems
  • resolving faults over the phone

ICT support technician

ICT support technicians assist in the implementation and commissioning of new IT and digital systems in an organisation. Tasks are likely to include:

  • helping set up computing equipment, for example in a hospital
  • installing new computers, carrying out initial tests and loading programmes
  • helping maintain computers

ICT test analyst

Most ICT test analysts are likely to be graduates who support the technical development and smooth running of new computer systems. This might be the development of an electronic patient record system. They will analyse a problem with a computer system, diagnose the problem and solve it.

Systems developer

System developers work on the IT development programmes such as linking GP practices with hospitals by computer. These systems help patients book hospital appointments from their GP surgery. They work closely with health professionals to ensure technical solutions improve ways of working and patient care.

Network manager

A network manager usually has a degree or equivalent education. They manage an organisation’s IT infrastructure, including servers, email and network security systems. This includes:

  • maintaining existing servers
  • setting up new servers and systems

Want to learn more?

  • Find out more about the entry requirements for ICT staff in health [3]
  • Find out more about the training and development opportunities for ICT staff in health [4]
  • Most ICT jobs in the NHS are covered by the Agenda for Change (AfC) pay scales [5]. This pay system covers all staff except doctors, dentists and the most senior managers. ICT staff in the NHS will usually work standard hours of 37.5 per week but some evening or weekend work may be needed depending on the role.

    Terms and conditions can vary for non-NHS employers and contractors. 

  • There are also opportunities to progress your career into senior management roles. Most NHS organisations will now have chief information officers who lead the delivery of ICT systems locally, regionally and nationally. 

    Find out more about the training and development opportunities [4].

  • If you're applying for a role either directly in the NHS or in an organisation that provides NHS services, you'll be asked to show how you think the values of the NHS Constitution [6] apply in your everyday work.

    Find out more about NHS values [7].

    Most NHS organisations advertise their job and apprenticeship vacancies on NHS Jobs [8]. You can find some of the current vacancies below. 

     

    Find a vacancy

    • ICT Service Desk Technician

      Carmarthen, SA31 2AF

      Salary:
      £24433.00 to £26060.00
      Type:
      Permanent
      Employer:
      Hywel Dda University Health Board
      Apply now on NHS Jobs for ICT Service Desk Technician job (opens in a new window) [9]
    • ICT Acute Customer Engagement Engineer

      Warwick, CV34 5BW
      Nuneaton, CV10 7DJ

      Salary:
      £28090.00
      Type:
      Permanent
      Employer:
      Innovate Healthcare Services
      Apply now on NHS Jobs for ICT Acute Customer Engagement Engineer job (opens in a new window) [10]
    • IT Engineer

      Colchester, CO4 9YQ

      Salary:
      £55000.00
      Type:
      Permanent
      Employer:
      Aria Care
      Apply now on NHS Jobs for IT Engineer job (opens in a new window) [11]
    • IT Support

      Bramley, Leeds, LS13 2BL

      Salary:
      £26000.00
      Type:
      Permanent
      Employer:
      Fuller and Forbes Partnership
      Apply now on NHS Jobs for IT Support job (opens in a new window) [12]
    • IT Technician

      Dorking, RH4 2AA

      Salary:
      £26000.00 to £29000.00
      Type:
      Permanent
      Employer:
      Dorking Healthcare Ltd.
      Apply now on NHS Jobs for IT Technician job (opens in a new window) [13]
    • IT Engineer

      Colchester, CO4 9YQ

      Salary:
      £55000.00
      Type:
      Permanent
      Employer:
      Aria Care
      Apply now on NHS Jobs for IT Engineer job (opens in a new window) [14]
    • ICT Technical Engineer Team Leader Infrastructure

      Swansea, Cwmbran, NP44 7HF

      Salary:
      £37898.00 to £45637.00
      Type:
      Permanent
      Employer:
      Welsh Ambulance NHS Trust
      Apply now on NHS Jobs for ICT Technical Engineer Team Leader Infrastructure job (opens in a new window) [15]
    • IT Operations Manager

      Liverpool, L12 2AP

      Salary:
      £46148.00 to £52809.00
      Type:
      Permanent
      Employer:
      Alder Hey Children's NHS Foundation Trust
      Apply now on NHS Jobs for IT Operations Manager job (opens in a new window) [16]
    • IT Systems Manager

      Sheffield, S36 6BR

      Salary:
      £27105.00
      Type:
      Permanent
      Employer:
      Penistone Group Practice
      Apply now on NHS Jobs for IT Systems Manager job (opens in a new window) [17]
    • IT Infrastructure Engineer

      Hessle, HU13 0GD

      Salary:
      £35461.74
      Type:
      Permanent
      Employer:
      N3i Limited
      Apply now on NHS Jobs for IT Infrastructure Engineer job (opens in a new window) [18]
    • IT Support Analyst

      Manchester, M20 4BX

      Salary:
      £24625.00 to £25674.00
      Type:
      Permanent
      Employer:
      The Christie NHS FT
      Apply now on NHS Jobs for IT Support Analyst job (opens in a new window) [19]
    • IT Infrastructure Engineer

      Hull, HU3 4AE

      Salary:
      £37338.00 to £44962.00
      Type:
      Permanent
      Employer:
      City Health Care Partnership CIC
      Apply now on NHS Jobs for IT Infrastructure Engineer job (opens in a new window) [20]
    • Pathology IT Manager

      Braddan, IM4 4RJ

      Salary:
      £71400.00 to £87747.00
      Type:
      Permanent
      Employer:
      Manx Care
      Apply now on NHS Jobs for Pathology IT Manager job (opens in a new window) [21]
    • IT Administrator/Administrator Assistant

      Reading, RG6 7HG

      Salary:
      £12.21
      Type:
      Permanent
      Employer:
      Brookside Group Practice
      Apply now on NHS Jobs for IT Administrator/Administrator Assistant job (opens in a new window) [22]
    • GP IT Support Engineer

      Truro, TR1 3AY

      Salary:
      £29970.00 to £36483.00
      Type:
      Permanent
      Employer:
      NHS Cornwall and Isles of Scilly Integrated Care Board
      Apply now on NHS Jobs for GP IT Support Engineer job (opens in a new window) [23]
    • IT Support Officer Imaging

      Newcastle Under Lyme, ST4 6QG

      Salary:
      £31049.00 to £37796.00
      Type:
      Permanent
      Employer:
      University Hospital of North Midlands NHS Trust
      Apply now on NHS Jobs for IT Support Officer Imaging job (opens in a new window) [24]
    • IT Service Desk Technician

      Eastleigh, SO50 5PB

      Salary:
      £27485.00 to £30162.00
      Type:
      Fixed-Term
      Employer:
      NHS South Central and West Commissioning Support Unit
      Apply now on NHS Jobs for IT Service Desk Technician job (opens in a new window) [25]
    • IT Support Team Leader

      Taunton, TA1 5DA

      Salary:
      £38682.00 to £46580.00
      Type:
      Permanent
      Employer:
      Somerset NHS Foundation Trust
      Apply now on NHS Jobs for IT Support Team Leader job (opens in a new window) [26]
    • Head of IT and Digital

      Swansea, SA1 8QY
      Grimsby, DN32 9RP
      West Wickham, BR4 9QJ
      Romsey, SO51 8GZ
      Durham, DH1 5TW

      Salary:
      £65000.00
      Type:
      Permanent
      Employer:
      HMT Sancta Maria Hospital
      Apply now on NHS Jobs for Head of IT and Digital job (opens in a new window) [27]
    • IT Cyber Security Assistant *Internal Applicants Only*

      Carlisle, CA3 0HA

      Salary:
      £24625.00 to £25674.00
      Type:
      Secondment
      Employer:
      North Cumbria Integrated Care NHS Foundation Trust
      Apply now on NHS Jobs for IT Cyber Security Assistant *Internal Applicants Only* job (opens in a new window) [28]
    • IT Clinical Systems Configuration Support (Band 5)

      Steeton, BD20 6TD

      Salary:
      £31049.00 to £37796.00
      Type:
      Permanent
      Employer:
      Airedale NHS Foundation Trust
      Apply now on NHS Jobs for IT Clinical Systems Configuration Support (Band 5) job (opens in a new window) [29]
    • IT Clinical Systems Configuration Specialist (Band 6)

      Steeton, BD20 6TD

      Salary:
      £38682.00 to £46580.00
      Type:
      Permanent
      Employer:
      Airedale NHS Foundation Trust
      Apply now on NHS Jobs for IT Clinical Systems Configuration Specialist (Band 6) job (opens in a new window) [30]
  •  

    • Federation for Informatics Professionals [31]

Other roles that may interest you

  • Knowledge and library services [32]
  • Emergency care assistant [33]
  • Patient Transport Service PTS call handler [34]
  • Ambulance care assistant and Patient Transport Service PTS driver [35]

Source URL:https://www.healthcareers.nhs.uk/explore-roles/health-informatics/roles-health-informatics/information-and-communication-technology

Links
[1] https://www.healthcareers.nhs.uk/glossary#Wide_area_networks [2] https://www.healthcareers.nhs.uk/glossary#Local_area_networks [3] https://www.healthcareers.nhs.uk/explore-roles/health-informatics/information-and-communication-technology/entry-requirements [4] https://www.healthcareers.nhs.uk/explore-roles/health-informatics/information-and-communication-technology/training-and-development [5] https://www.healthcareers.nhs.uk/about/careers-nhs/nhs-pay-and-benefits/agenda-change-pay-rates [6] https://www.healthcareers.nhs.uk/glossary#NHS_Constitution [7] https://www.healthcareers.nhs.uk/about/working-health/nhs-constitution [8] https://www.jobs.nhs.uk/ [9] https://beta.jobs.nhs.uk/candidate/jobadvert/H9100-25-0859 [10] https://beta.jobs.nhs.uk/candidate/jobadvert/M9203-25-0024 [11] https://beta.jobs.nhs.uk/candidate/jobadvert/L0121-25-1087 [12] https://beta.jobs.nhs.uk/candidate/jobadvert/A2381-25-0021-FF [13] https://beta.jobs.nhs.uk/candidate/jobadvert/U0103-25-0045 [14] https://beta.jobs.nhs.uk/candidate/jobadvert/L0121-25-1077 [15] https://beta.jobs.nhs.uk/candidate/jobadvert/C9020-25-0142 [16] https://beta.jobs.nhs.uk/candidate/jobadvert/C9411-25-0280 [17] https://beta.jobs.nhs.uk/candidate/jobadvert/A1494-25-0006 [18] https://beta.jobs.nhs.uk/candidate/jobadvert/E0009-25-0006 [19] https://beta.jobs.nhs.uk/candidate/jobadvert/C9413-25-0476 [20] https://beta.jobs.nhs.uk/candidate/jobadvert/E9810-25-0190 [21] https://beta.jobs.nhs.uk/candidate/jobadvert/K0006-25-0122 [22] https://beta.jobs.nhs.uk/candidate/jobadvert/A0481-25-0004 [23] https://beta.jobs.nhs.uk/candidate/jobadvert/D9471-471-7267087-A [24] https://beta.jobs.nhs.uk/candidate/jobadvert/C9205-25-1045 [25] https://beta.jobs.nhs.uk/candidate/jobadvert/I9891-25-0037 [26] https://beta.jobs.nhs.uk/candidate/jobadvert/C9184-25-1103 [27] https://beta.jobs.nhs.uk/candidate/jobadvert/E0013-25-0026 [28] https://beta.jobs.nhs.uk/candidate/jobadvert/C9262-25-0925 [29] https://beta.jobs.nhs.uk/candidate/jobadvert/C9423-25-0337 [30] https://beta.jobs.nhs.uk/candidate/jobadvert/C9423-25-0338 [31] https://www.fedip.org/ [32] https://www.healthcareers.nhs.uk/explore-roles/health-informatics/roles-health-informatics/knowledge-and-library-services [33] https://www.healthcareers.nhs.uk/explore-roles/ambulance-service-team/roles-ambulance-service/emergency-care-assistant [34] https://www.healthcareers.nhs.uk/explore-roles/ambulance-service-team/roles-ambulance-service/patient-transport-service-pts-call-handler [35] https://www.healthcareers.nhs.uk/explore-roles/ambulance-service-team/roles-ambulance-service/ambulance-care-assistant-and-patient-transport-service-pts-driver