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Information and communication technology

Information and communication technology (ICT) is the development, management and support of the ICT infrastructure in health organisation, including the personal computers, email systems and mobile communications.

This page has information on the opportunities and roles in information and communication technology.

Working life

ICT staff are responsible for all internal and external electronic communication networks, including:

  • wide area networks [1] (WAN) and local area networks [2] (LAN) that link systems in healthcare organisations, including WiFi
  • the hardware eg desktop computers, printers, laptops, tablets and smartphones
  • software systems eg email systems, applications and systems, such as patient records

ICT staff are hands-on. They diagnose and fix faults, support staff who use the systems, and develop improvements. Working in ICT will appeal to you if you have a natural flair for computing. 

ICT support technician with computer equipment

Roles in ICT

Explore some of the roles in ICT:

Apprenticeships logo

  • service desk operator 
  • ICT support technician
  • ICT test analyst
  • systems developer
  • network manager

Service desk operator

Working with an NHS hospital trust, service desk operators is the first line of support for users of IT systems. The role includes:

  • investigating and helping staff with their computer problems
  • resolving faults over the phone

ICT support technician

ICT support technicians assist in the implementation and commissioning of new IT and digital systems in an organisation. Tasks are likely to include:

  • helping set up computing equipment, for example in a hospital
  • installing new computers, carrying out initial tests and loading programmes
  • helping maintain computers

ICT test analyst

Most ICT test analysts are likely to be graduates who support the technical development and smooth running of new computer systems. This might be the development of an electronic patient record system. They will analyse a problem with a computer system, diagnose the problem and solve it.

Systems developer

System developers work on the IT development programmes such as linking GP practices with hospitals by computer. These systems help patients book hospital appointments from their GP surgery. They work closely with health professionals to ensure technical solutions improve ways of working and patient care.

Network manager

A network manager usually has a degree or equivalent education. They manage an organisation’s IT infrastructure, including servers, email and network security systems. This includes:

  • maintaining existing servers
  • setting up new servers and systems

Want to learn more?

  • Find out more about the entry requirements for ICT staff in health [3]
  • Find out more about the training and development opportunities for ICT staff in health [4]
  • Most ICT jobs in the NHS are covered by the Agenda for Change (AfC) pay scales [5]. This pay system covers all staff except doctors, dentists and the most senior managers. ICT staff in the NHS will usually work standard hours of 37.5 per week but some evening or weekend work may be needed depending on the role.

    Terms and conditions can vary for non-NHS employers and contractors. 

  • There are also opportunities to progress your career into senior management roles. Most NHS organisations will now have chief information officers who lead the delivery of ICT systems locally, regionally and nationally. 

    Find out more about the training and development opportunities [4].

  • If you're applying for a role either directly in the NHS or in an organisation that provides NHS services, you'll be asked to show how you think the values of the NHS Constitution [6] apply in your everyday work.

    Find out more about NHS values [7].

    Most NHS organisations advertise their job and apprenticeship vacancies on NHS Jobs [8]. You can find some of the current vacancies below. 

     

    Find a vacancy

    • ICT SystmOne Specialist

      Middlesbrough, TS6 6TD

      Salary:
      £37338.00 to £44962.00
      Type:
      Permanent
      Employer:
      South Tees Hospitals NHS Foundation Trust
      Apply now on NHS Jobs for ICT SystmOne Specialist job (opens in a new window) [9]
    • ICT Application Administrator

      TBC, LL57 2PW

      Salary:
      £26928.00 to £29551.00
      Type:
      Fixed-Term
      Employer:
      Betsi Cadwaladr University Health Board
      Apply now on NHS Jobs for ICT Application Administrator job (opens in a new window) [10]
    • ICT Physiotherapy Assistant

      Cirencester, GL7 1UY

      Salary:
      £24625.00 to £25674.00
      Type:
      Permanent
      Employer:
      Gloucestershire Health and Care NHS Foundation Trust
      Apply now on NHS Jobs for ICT Physiotherapy Assistant job (opens in a new window) [11]
    • IT Technician

      Northwood , HA6 1BX

      Salary:
      £25000.00 to £30000.00
      Type:
      Permanent
      Employer:
      Harrow Health CIC
      Apply now on NHS Jobs for IT Technician job (opens in a new window) [12]
    • IT Technician

      Northwood , HA6 1BX

      Salary:
      £25000.00 to £30000.00
      Type:
      Permanent
      Employer:
      Harrow Health CIC
      Apply now on NHS Jobs for IT Technician job (opens in a new window) [13]
    • IT Technician

      Scunthorpe, DN15 7BH

      Salary:
      £26530.00 to £29114.00
      Type:
      Fixed-Term
      Employer:
      Northern Lincolnshire and Goole NHS Foundation Trust
      Apply now on NHS Jobs for IT Technician job (opens in a new window) [14]
    • ICT/ Systems Deputy Director

      London, SE5 9RS

      Salary:
      £96340.00 to £109849.00
      Type:
      Permanent
      Employer:
      King's College Hospital NHS Foundation Trust
      Apply now on NHS Jobs for ICT/ Systems Deputy Director job (opens in a new window) [15]
    • ICT Application Services Manager

      Chesterfield, S44 5BL

      Salary:
      £49197.00 to £53518.00
      Type:
      Permanent
      Employer:
      Chesterfield Royal Hospital NHS Foundation Trust
      Apply now on NHS Jobs for ICT Application Services Manager job (opens in a new window) [16]
    • IT Systems Manager

      Northwood , HA6 1BX

      Salary:
      £35000.00 to £40000.00
      Type:
      Permanent
      Employer:
      Harrow Health CIC
      Apply now on NHS Jobs for IT Systems Manager job (opens in a new window) [17]
    • Band 4 ICT Support Technician

      ASTON, BIRMINGHAM,, B6 7JJ

      Salary:
      £26530.00 to £29114.00
      Type:
      Fixed-Term
      Employer:
      Birmingham and Solihull Mental Health NHS Foundation Trust
      Apply now on NHS Jobs for Band 4 ICT Support Technician job (opens in a new window) [18]
    • IT Service Desk Technician

      Eastleigh, SO50 5PB

      Salary:
      £27485.00 to £30162.00
      Type:
      Fixed-Term
      Employer:
      NHS South Central and West Commissioning Support Unit
      Apply now on NHS Jobs for IT Service Desk Technician job (opens in a new window) [19]
    • Senior IT Server Engineer

      Guildford, GU2 7XX

      Salary:
      £48270.00 to £54931.00
      Type:
      Permanent
      Employer:
      Royal Surrey NHS Foundation Trust
      Apply now on NHS Jobs for Senior IT Server Engineer job (opens in a new window) [20]
    • IT Service Desk Analyst

      Colchester, CO4 9FG

      Salary:
      £27000.00
      Type:
      Permanent
      Employer:
      Practice Plus Group
      Apply now on NHS Jobs for IT Service Desk Analyst job (opens in a new window) [21]
    • Senior IT Project Manager

      brighton / worthing, BN2 5BE

      Salary:
      £53755.00 to £60504.00
      Type:
      Permanent
      Employer:
      University Hospitals Sussex NHS Foundation Trust (279)
      Apply now on NHS Jobs for Senior IT Project Manager job (opens in a new window) [22]
    • Senior ICT Application Systems Product Specialist

      Swansea, Cwmbran, St Asaph, SA6 8RE

      Salary:
      £46840.00 to £53602.00
      Type:
      Permanent
      Employer:
      Welsh Ambulance NHS Trust
      Apply now on NHS Jobs for Senior ICT Application Systems Product Specialist job (opens in a new window) [23]
    • Senior Estates and IT Manager

      Lancaster, LA1 3AQ

      Salary:
      £44758.25
      Type:
      Permanent
      Employer:
      Lancaster Medical Practice
      Apply now on NHS Jobs for Senior Estates and IT Manager job (opens in a new window) [24]
    • Pathology Information Technology (IT) Microbiology Specialist

      Brighton, BN2 5BE

      Salary:
      £46148.00 to £52809.00
      Type:
      Permanent
      Employer:
      University Hospitals Sussex NHS Foundation Trust (279)
      Apply now on NHS Jobs for Pathology Information Technology (IT) Microbiology Specialist job (opens in a new window) [25]
    • Cellular Pathology IT technician and Associate Practitioner

      Chichester, PO19 6SE

      Salary:
      £31049.00 to £37796.00
      Type:
      Permanent
      Employer:
      University Hospitals Sussex NHS Foundation Trust (279)
      Apply now on NHS Jobs for Cellular Pathology IT technician and Associate Practitioner job (opens in a new window) [26]
    • Chief Pharmacy Technician – Procurement, Stores and IT manager

      London, SE5 8AZ

      Salary:
      £54320.00 to £60981.00
      Type:
      Permanent
      Employer:
      South London and Maudsley NHS Foundation Trust
      Apply now on NHS Jobs for Chief Pharmacy Technician – Procurement, Stores and IT manager job (opens in a new window) [27]
    • Band 6 - IT Contracts and Finance Lead, Information and Communication

      Watford, WD18 0HB

      Salary:
      £39205.00 to £47084.00
      Type:
      Secondment
      Employer:
      West Hertfordshire Teaching Hospitals NHS Trust
      Apply now on NHS Jobs for Band 6 - IT Contracts and Finance Lead, Information and Communication job (opens in a new window) [28]
  •  

    • Federation for Informatics Professionals [29]

Other roles that may interest you

  • Knowledge and library services [30]
  • Emergency care assistant [31]
  • Patient Transport Service PTS call handler [32]
  • Ambulance care assistant and Patient Transport Service PTS driver [33]

Source URL:https://www.healthcareers.nhs.uk/explore-roles/health-informatics/roles-health-informatics/information-and-communication-technology

Links
[1] https://www.healthcareers.nhs.uk/glossary#Wide_area_networks [2] https://www.healthcareers.nhs.uk/glossary#Local_area_networks [3] https://www.healthcareers.nhs.uk/explore-roles/health-informatics/information-and-communication-technology/entry-requirements [4] https://www.healthcareers.nhs.uk/explore-roles/health-informatics/information-and-communication-technology/training-and-development [5] https://www.healthcareers.nhs.uk/about/careers-nhs/nhs-pay-and-benefits/agenda-change-pay-rates [6] https://www.healthcareers.nhs.uk/glossary#NHS_Constitution [7] https://www.healthcareers.nhs.uk/about/working-health/nhs-constitution [8] https://www.jobs.nhs.uk/ [9] https://beta.jobs.nhs.uk/candidate/jobadvert/C9328-25-0632 [10] https://beta.jobs.nhs.uk/candidate/jobadvert/H9050-25-1686 [11] https://beta.jobs.nhs.uk/candidate/jobadvert/C9327-25-0531 [12] https://beta.jobs.nhs.uk/candidate/jobadvert/B0480-25-0019 [13] https://beta.jobs.nhs.uk/candidate/jobadvert/B0480-25-0016 [14] https://beta.jobs.nhs.uk/candidate/jobadvert/C9208-25-0415 [15] https://beta.jobs.nhs.uk/candidate/jobadvert/C9213-25-0613 [16] https://beta.jobs.nhs.uk/candidate/jobadvert/C9166-25-0268 [17] https://beta.jobs.nhs.uk/candidate/jobadvert/B0480-25-0018 [18] https://beta.jobs.nhs.uk/candidate/jobadvert/C9436-25-0416 [19] https://beta.jobs.nhs.uk/candidate/jobadvert/I9891-25-0025 [20] https://beta.jobs.nhs.uk/candidate/jobadvert/C9384-25-0466 [21] https://beta.jobs.nhs.uk/candidate/jobadvert/E0314-25-2600 [22] https://beta.jobs.nhs.uk/candidate/jobadvert/C9279-25-1057 [23] https://beta.jobs.nhs.uk/candidate/jobadvert/C9020-25-0119 [24] https://beta.jobs.nhs.uk/candidate/jobadvert/A4138-25-0008 [25] https://beta.jobs.nhs.uk/candidate/jobadvert/C9279-25-1044 [26] https://beta.jobs.nhs.uk/candidate/jobadvert/C9279-25-0952 [27] https://beta.jobs.nhs.uk/candidate/jobadvert/C9334-25-0520 [28] https://beta.jobs.nhs.uk/candidate/jobadvert/C9360-25-0317 [29] https://www.fedip.org/ [30] https://www.healthcareers.nhs.uk/explore-roles/health-informatics/roles-health-informatics/knowledge-and-library-services [31] https://www.healthcareers.nhs.uk/explore-roles/ambulance-service-team/roles-ambulance-service/emergency-care-assistant [32] https://www.healthcareers.nhs.uk/explore-roles/ambulance-service-team/roles-ambulance-service/patient-transport-service-pts-call-handler [33] https://www.healthcareers.nhs.uk/explore-roles/ambulance-service-team/roles-ambulance-service/ambulance-care-assistant-and-patient-transport-service-pts-driver