Performance and quality management

As a manager of performance and quality, you will work with clinicians and other staff groups to set standards for the provision of services which are both ambitious and achievable.

Working life

There are a variety of job roles and job titles in performance and quality management. Examples include:

• Clinical risk manager
• Head of performance management
• Quality assurance manager

Clinical risk manager

You could report to the director of clinical governance, learning and development. You’ll work closely with the risk manager and executive nurse. You’ll be responsible for all aspects of clinical risk management.

Head of performance management

You could be instrumental in the continuous improvement of performance reporting and management in a clinical commissioning group [1] (CCG). You’d work in the finance, performance and project management office and have specific responsibilities for developing, implementing and embedding performance management systems.

You’d need a comprehensive understanding of national and local performance standards and be capable of developing and implementing a range of performance reports and solutions to help improve quality.

Quality assurance manager

As a quality assurance [2] manager, you could be involved in working in education. You would make sure that effective arrangements are in place to ensure that our students and trainees' education is continuously improving and of the highest standard.

You’d work with a range of organisations including universities to make sure this happens.

Want to learn more?

• Find out more about the entry requirements, skills and interests required to enter a career in performance and quality management [3]
• Find out more about the training you’ll receive for a career in performance and quality management management [4]

• Pay and conditions

  Most jobs in the NHS are covered by the Agenda for Change (AfC) [5] pay scales. This pay system covers all staff except doctors, dentists and the most senior managers. If you work in performance and quality management, your salary will depend on your role. This could be anywhere between AfC [6] bands 5 and 9 depending on the precise role and level of responsibility.

  NHS staff will usually work a standard 37.5 hours per week. They may work a shift pattern.

  Terms and conditions of service can vary for employers outside the NHS.

• Where the role can lead

  With further training and/or experience, you may be able to develop your career further and apply for more senior managerial roles. Relocation for promotion is common.

  More diverse routes are now opening up, for example, jointly-funded posts between health and social services.

  Management qualifications, such as an MBA (Master of Business of Administration) or DMS (Diploma in Management Studies) may be an advantage for some posts.

• Job market and vacancies

  When you’re looking for managerial jobs or apprenticeship vacancies, there are a number of sources you can use, depending on the type of and level of work you’re seeking. However, most vacancies in NHS organisations can be found on the NHS Jobs website [7].

  Some of the current vacanices are below. 

  Find a vacancy

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  • CRF Quality Assurance Manager

    London, SE5 9RS

    Salary:

    £54320.00 to £60981.00

    Type:

    Permanent

    Employer:

    King's College Hospital NHS Foundation Trust

    Apply now on NHS Jobs for CRF Quality Assurance Manager job (opens in a new window) [8]

  • Cancer Quality & Performance Manager **Internal HDFT Applicants Only**

    Harrogate, HG2 7SX

    Salary:

    £46148.00 to £52809.00

    Type:

    Secondment

    Employer:

    Harrogate and District NHS Foundation Trust

    Apply now on NHS Jobs for Cancer Quality & Performance Manager **Internal HDFT Applicants Only** job (opens in a new window) [9]

  • Clinical Innovation and Quality Assurance Lead

    Wirral, CH63 6JE

    Salary:

    £47218.00 to £54034.00

    Type:

    Permanent

    Employer:

    Wirral Hospice St John’s

    Apply now on NHS Jobs for Clinical Innovation and Quality Assurance Lead job (opens in a new window) [10]

  • Governance, Risk and Assurance Lead

    NEWCASTLE UPON TYNE, NE15 8NY

    Salary:

    £62215.00 to £72293.00

    Type:

    Permanent

    Employer:

    NHS Business Services Authority

    Apply now on NHS Jobs for Governance, Risk and Assurance Lead job (opens in a new window) [11]

  • Quality Assurance Officer

    London, E14 4PU

    Salary:

    £31997.00 to £43552.00

    Type:

    Permanent

    Employer:

    UK Health Security Agency

    Apply now on NHS Jobs for Quality Assurance Officer job (opens in a new window) [12]

  • Quality Assurance / Quality Control Specialist Technician

    Exeter, EX2 5DW

    Salary:

    £37338.00 to £44962.00

    Type:

    Fixed-Term

    Employer:

    Royal Devon University Healthcare NHS Foundation Trust

    Apply now on NHS Jobs for Quality Assurance / Quality Control Specialist Technician job (opens in a new window) [13]

  • Data Quality Assurance Analyst - B

    London, E14 4PU

    Salary:

    £37338.00 to £44962.00

    Type:

    Permanent

    Employer:

    NHS Resolution

    Apply now on NHS Jobs for Data Quality Assurance Analyst - B job (opens in a new window) [14]

  • BI & Performance Manager

    Coventry, CV2 2DX

    Salary:

    £53755.00 to £60504.00

    Type:

    Permanent

    Employer:

    University Hospitals Coventry and Warwickshire NHS Trust

    Apply now on NHS Jobs for BI & Performance Manager job (opens in a new window) [15]

  • Quality Assurance Lead for Vascular Surgery

    Llantrisant, CF72 8XT

    Salary:

    £106000.00 to £154760.00

    Type:

    Honorary

    Employer:

    Public Health Wales

    Apply now on NHS Jobs for Quality Assurance Lead for Vascular Surgery job (opens in a new window) [16]

  • Soft FM Performance Manager

    Oxford, OX3 9DU

    Salary:

    £37338.00 to £44962.00

    Type:

    Permanent

    Employer:

    Oxford University Hospitals NHS Foundation Trust

    Apply now on NHS Jobs for Soft FM Performance Manager job (opens in a new window) [17]

  • Band 6 Quality Assurance Clinician - Hybrid Working

    Birmingham, B13 8QY

    Salary:

    £37338.00 to £44962.00

    Type:

    Permanent

    Employer:

    Birmingham and Solihull Mental Health NHS Foundation Trust

    Apply now on NHS Jobs for Band 6 Quality Assurance Clinician - Hybrid Working job (opens in a new window) [18]

  • Data Quality/Failsafe Assurance Administrator

    Stratford Upon Avon, CV37 9NW

    Salary:

    £24625.00 to £25674.00

    Type:

    Fixed-Term

    Employer:

    South Warwickshire University NHS Foundation Trust

    Apply now on NHS Jobs for Data Quality/Failsafe Assurance Administrator job (opens in a new window) [19]

  • People Assurance and Experience Manager

    Cardiff, CF14 4HH

    Salary:

    £46840.00 to £53602.00

    Type:

    Permanent

    Employer:

    Cardiff and Vale University Health Board

    Apply now on NHS Jobs for People Assurance and Experience Manager job (opens in a new window) [20]

  • Performance and Business Intelligence Manager (Business Analytics)

    Redhill, RH1 5EL

    Salary:

    £46148.00 to £52809.00

    Type:

    Permanent

    Employer:

    First Community Health and Care

    Apply now on NHS Jobs for Performance and Business Intelligence Manager (Business Analytics) job (opens in a new window) [21]

  • Quality and Patient Experience Manager

    Gateshead, NE8 1RQ

    Salary:

    £37338.00 to £44962.00

    Type:

    Permanent

    Employer:

    Oxford Terrace and Rawling Road Medical Group

    Apply now on NHS Jobs for Quality and Patient Experience Manager job (opens in a new window) [22]

  • Chemistry Quality Control Laboratory Manager

    Seaton Delaval, NE25 0QJ

    Salary:

    £53755.00 to £60504.00

    Type:

    Permanent

    Employer:

    Northumbria Healthcare NHS Foundation Trust

    Apply now on NHS Jobs for Chemistry Quality Control Laboratory Manager job (opens in a new window) [23]

  • Business & Performance Administrator

    317 01 Freeman Hospital, NE7 7DN

    Salary:

    £29970.00 to £36483.00

    Type:

    Permanent

    Employer:

    The Newcastle upon Tyne Hospitals NHS Foundation Trust

    Apply now on NHS Jobs for Business & Performance Administrator job (opens in a new window) [24]

  • Performance Support Officer

    Doncaster, DN4 8QN

    Salary:

    £26530.00 to £29114.00

    Type:

    Permanent

    Employer:

    Rotherham Doncaster and South Humber NHSFT

    Apply now on NHS Jobs for Performance Support Officer job (opens in a new window) [25]

  • Head of Performance

    Cardiff, CF11 9AD

    Salary:

    £75405.00 to £86885.00

    Type:

    Permanent

    Employer:

    Digital Health and Care Wales

    Apply now on NHS Jobs for Head of Performance job (opens in a new window) [26]

  • Clinical Pharmaceutics Quality Practitioner

    Cardiff, CF14 4HY

    Salary:

    £46840.00 to £53602.00

    Type:

    Permanent

    Employer:

    Cardiff and Vale University Health Board

    Apply now on NHS Jobs for Clinical Pharmaceutics Quality Practitioner job (opens in a new window) [27]

  • Risk and Patient Safety Administrator

    Salisbury, SP28BJ

    Salary:

    £24625.00 to £25674.00

    Type:

    Fixed-Term

    Employer:

    Salisbury NHS Foundation Trust

    Apply now on NHS Jobs for Risk and Patient Safety Administrator job (opens in a new window) [28]

  • SQCL Lead Technician Quality Management and Validation

    Stockton-on-Tees, TS19 8PE

    Salary:

    £37338.00 to £44962.00

    Type:

    Permanent

    Employer:

    North Tees & Hartlepool NHS Foundation Trust

    Apply now on NHS Jobs for SQCL Lead Technician Quality Management and Validation job (opens in a new window) [29]

  • Project Manager in Quality improvement and Engagement

    Cambridge, CB24 3BA
    Norwich, NR2 4SE

    Salary:

    Negotiable

    Type:

    Permanent

    Employer:

    Optimum Patient Care

    Apply now on NHS Jobs for Project Manager in Quality improvement and Engagement job (opens in a new window) [30]

  • Quality & Governance Manager for Community Diagnostic Hub

    Hereford, HR4 9SH

    Salary:

    £46148.00 to £52809.00

    Type:

    Fixed-Term

    Employer:

    Wye Valley NHS Trust

    Apply now on NHS Jobs for Quality & Governance Manager for Community Diagnostic Hub job (opens in a new window) [31]

  • Clinical Lead - Quality Improvement and Training

    Tarvin, CH3 8LY

    Salary:

    £37338.00 to £44962.00

    Type:

    Fixed-Term

    Employer:

    Cheshire and Wirral Partnership NHS Foundation Trust

    Apply now on NHS Jobs for Clinical Lead - Quality Improvement and Training job (opens in a new window) [32]

  • Health Visitor and Clinical Quality Fellow

    Teddington, TW11 0JR

    Salary:

    £42939.00 to £50697.00

    Type:

    Permanent

    Employer:

    Central London Community Health Trust

    Apply now on NHS Jobs for Health Visitor and Clinical Quality Fellow job (opens in a new window) [33]

  • Corporate Strategy and Performance Lead

    Northallerton, DL7 8AE

    Salary:

    £49764.00 to £53817.00

    Type:

    Permanent

    Employer:

    North Yorkshire Council

    Apply now on NHS Jobs for Corporate Strategy and Performance Lead job (opens in a new window) [34]

  • Head of Digital Assurance

    Prestwich, M25 3BL

    Salary:

    £74290.00 to £85601.00

    Type:

    Permanent

    Employer:

    Greater Manchester Mental Health NHSFT

    Apply now on NHS Jobs for Head of Digital Assurance job (opens in a new window) [35]

  • Maternity Clinical Effectiveness and Quality Improvement Facilitator

    Gloucester, GL1 3NN

    Salary:

    £37338.00 to £44962.00

    Type:

    Permanent

    Employer:

    Gloucestershire Hospitals NHS Foundation Trust

    Apply now on NHS Jobs for Maternity Clinical Effectiveness and Quality Improvement Facilitator job (opens in a new window) [36]

  • Assistant Director of Performance and Planning

    London, SE5 9RS

    Salary:

    £113557.00 to £129443.00

    Type:

    Permanent

    Employer:

    King's College Hospital NHS Foundation Trust

    Apply now on NHS Jobs for Assistant Director of Performance and Planning job (opens in a new window) [37]

  • PFI Performance Monitoring Officer (Hard FM)

    London, E14 5HJ

    Salary:

    £44806.00 to £53134.00

    Type:

    Permanent

    Employer:

    Barts Health NHS Trust

    Apply now on NHS Jobs for PFI Performance Monitoring Officer (Hard FM) job (opens in a new window) [38]

  • Quality Lead

    Bridgnorth, WV16 4EN

    Salary:

    £46148.00 to £52809.00

    Type:

    Permanent

    Employer:

    Midlands Partnership NHS Foundation Trust

    Apply now on NHS Jobs for Quality Lead job (opens in a new window) [39]

  • Associate Director of Assurance - Efficiency & Transformation

    Thornton Heath, CR7 7YE

    Salary:

    £93903.00 to £107412.00

    Type:

    Permanent

    Employer:

    Croydon Health Services NHS Trust

    Apply now on NHS Jobs for Associate Director of Assurance - Efficiency & Transformation job (opens in a new window) [40]

  • Deputy Director of Finance – Performance and Reporting

    Oxford, OX4 2PG

    Salary:

    Negotiable

    Type:

    Permanent

    Employer:

    Oxford University Hospitals NHS Foundation Trust

    Apply now on NHS Jobs for Deputy Director of Finance – Performance and Reporting job (opens in a new window) [41]

  • Clinic Manager

    Blackburn, BB1 2PW

    Salary:

    £50000.00 to £54000.00

    Type:

    Permanent

    Employer:

    Diaverum

    Apply now on NHS Jobs for Clinic Manager job (opens in a new window) [42]

  • Clinic Manager

    Clacton-on-Sea, CO15 4AB

    Salary:

    £50000.00 to £54000.00

    Type:

    Permanent

    Employer:

    Diaverum

    Apply now on NHS Jobs for Clinic Manager job (opens in a new window) [43]

  • Clinical Manager

    North West, M6 7WQ

    Salary:

    £55000.00 to £62000.00

    Type:

    Permanent

    Employer:

    Cygnet Health Care

    Apply now on NHS Jobs for Clinical Manager job (opens in a new window) [44]

  • Head of Women's Health Governance and Assurance

    Harlow, CM20 1QX

    Salary:

    £62215.00 to £72293.00

    Type:

    Permanent

    Employer:

    The Princess Alexandra Hospital NHS Trust

    Apply now on NHS Jobs for Head of Women's Health Governance and Assurance job (opens in a new window) [45]

  • Head of Quality

    Newport, NP10 8BE

    Salary:

    £75405.00 to £86885.00

    Type:

    Permanent

    Employer:

    NHS Wales Shared Services Partnership

    Apply now on NHS Jobs for Head of Quality job (opens in a new window) [46]

  • Data Quality Administrator

    Worksop, S81 0HH

    Salary:

    Negotiable

    Type:

    Permanent

    Employer:

    Larwood Health Partnership

    Apply now on NHS Jobs for Data Quality Administrator job (opens in a new window) [47]

  • Quality & Training Officer

    Luton, LU4 0DZ

    Salary:

    £46148.00 to £52809.00

    Type:

    Permanent

    Employer:

    Bedfordshire Hospitals NHS Foundation Trust

    Apply now on NHS Jobs for Quality & Training Officer job (opens in a new window) [48]

  • Microbiology Quality Lead

    Manchester, M13 9WZ

    Salary:

    £40661.00 to £52809.00

    Type:

    Permanent

    Employer:

    UK Health Security Agency

    Apply now on NHS Jobs for Microbiology Quality Lead job (opens in a new window) [49]

  • Data Quality Administrator

    Altrincham, WA15 7XR

    Salary:

    Negotiable

    Type:

    Permanent

    Employer:

    Park Medical Practice

    Apply now on NHS Jobs for Data Quality Administrator job (opens in a new window) [50]

  • CCNS Quality Lead

    Leeds, LS10 2PT

    Salary:

    £46148.00 to £52809.00

    Type:

    Permanent

    Employer:

    Leeds Community Healthcare NHS Trust

    Apply now on NHS Jobs for CCNS Quality Lead job (opens in a new window) [51]

  • Head of Quality

    Canterbury, CT1 3AS

    Salary:

    £60000.00 to £70000.00

    Type:

    Permanent

    Employer:

    Psicon

    Apply now on NHS Jobs for Head of Quality job (opens in a new window) [52]

  • Pathology Quality Clerk

    Darlington, DL3 6HX

    Salary:

    £24625.00 to £25674.00

    Type:

    Permanent

    Employer:

    County Durham & Darlington NHS Foundation Trust

    Apply now on NHS Jobs for Pathology Quality Clerk job (opens in a new window) [53]

  • Quality administrator (XN03)

    Leeds, LS9 7TF

    Salary:

    £24071.00 to £25674.00

    Type:

    Permanent

    Employer:

    Leeds Teaching Hospitals

    Apply now on NHS Jobs for Quality administrator (XN03) job (opens in a new window) [54]

  • Quality Support Officer

    Oakengates, TF2 6EU

    Salary:

    £24625.00 to £25674.00

    Type:

    Permanent

    Employer:

    Shropshire Community Health NHS Trust

    Apply now on NHS Jobs for Quality Support Officer job (opens in a new window) [55]

  • Quality Associate Practitioner

    Durham, DH1 5TW

    Salary:

    £26530.00 to £29114.00

    Type:

    Permanent

    Employer:

    County Durham & Darlington NHS Foundation Trust

    Apply now on NHS Jobs for Quality Associate Practitioner job (opens in a new window) [56]

  • Head of Women's Health Governance and Assurance

    Harlow, CM20 1QX

    Salary:

    £62215.00 to £72293.00

    Type:

    Permanent

    Employer:

    The Princess Alexandra Hospital NHS Trust

    Apply now on NHS Jobs for Head of Women's Health Governance and Assurance job (opens in a new window) [45]

  • Clinical Account Manager

    Liverpool, L13 1FB

    Salary:

    £40000.00 to £45000.00

    Type:

    Permanent

    Employer:

    Gray Healthcare

    Apply now on NHS Jobs for Clinical Account Manager job (opens in a new window) [57]

  • Clinical Team Manager

    Hetton , DH5 9NE

    Salary:

    £46148.00 to £52809.00

    Type:

    Permanent

    Employer:

    South Tyneside and Sunderland NHS Foundation Trust

    Apply now on NHS Jobs for Clinical Team Manager job (opens in a new window) [58]

  • Clinical Admin Manager

    PLYMOUTH, PL6 8DH

    Salary:

    £29970.00 to £36483.00

    Type:

    Permanent

    Employer:

    University Hospitals Plymouth NHS Trust

    Apply now on NHS Jobs for Clinical Admin Manager job (opens in a new window) [59]

  • Clinical Services Manager

    Oswestry, SY11 2HX

    Salary:

    £25.12 to £26.12

    Type:

    Permanent

    Employer:

    HC-One

    Apply now on NHS Jobs for Clinical Services Manager job (opens in a new window) [60]

  • Clinical Administration Manager

    Leeds, LS17 6QD

    Salary:

    £30573.00 to £36903.00

    Type:

    Permanent

    Employer:

    St Gemma’s Hospice

    Apply now on NHS Jobs for Clinical Administration Manager job (opens in a new window) [61]

  • Clinical Night Manager

    Liverpool, L36 5XW

    Salary:

    £21.53 to £22.53

    Type:

    Permanent

    Employer:

    HC-One

    Apply now on NHS Jobs for Clinical Night Manager job (opens in a new window) [62]

  • Clinical Services Manager

    Hornchurch, RM12 6RJ

    Salary:

    £25.12 to £26.12

    Type:

    Permanent

    Employer:

    HC-One

    Apply now on NHS Jobs for Clinical Services Manager job (opens in a new window) [63]

  • Clinical Site Manager

    Stockton-on-Tees, TS19 8PE

    Salary:

    £53755.00 to £60504.00

    Type:

    Permanent

    Employer:

    North Tees & Hartlepool NHS Foundation Trust

    Apply now on NHS Jobs for Clinical Site Manager job (opens in a new window) [64]

  • Clinical Team Manager

    Hull, HU3 2RW

    Salary:

    £46148.00 to £52809.00

    Type:

    Permanent

    Employer:

    Humber Teaching NHS Foundation Trust

    Apply now on NHS Jobs for Clinical Team Manager job (opens in a new window) [65]

  • Clinical Safety Manager

    Kao Park, Harlow, CM17 9NF

    Salary:

    £46148.00 to £52809.00

    Type:

    Secondment

    Employer:

    The Princess Alexandra Hospital NHS Trust

    Apply now on NHS Jobs for Clinical Safety Manager job (opens in a new window) [66]

• Further information

  For further information about a career in performance and quality management, please contact

  • Association of Litigation and Risk Managers [67]
  • The Institute of Healthcare Management [68]