Performance and quality management
Our performance and quality managers make sure that our patients receive the best possible care by identifying high quality performance. They will also identify any risks and issues that may affect the standards expected and work with healthcare professionals to ensure our patients are protected.
As a manager of performance and quality, you will work with clinicians and other staff groups to set standards for the provision of services which are both ambitious and achievable.
Working life
There are a variety of job roles and job titles in performance and quality management. Examples include:
You could report to the director of clinical governance, learning and development. You’ll work closely with the risk manager and executive nurse. You’ll be responsible for all aspects of clinical risk management.
Head of performance management
You could be instrumental in the continuous improvement of performance reporting and management in a clinical commissioning group [1] (CCG). You’d work in the finance, performance and project management office and have specific responsibilities for developing, implementing and embedding performance management systems.
You’d need a comprehensive understanding of national and local performance standards and be capable of developing and implementing a range of performance reports and solutions to help improve quality.
As a quality assurance [2] manager, you could be involved in working in education. You would make sure that effective arrangements are in place to ensure that our students and trainees' education is continuously improving and of the highest standard.
You’d work with a range of organisations including universities to make sure this happens.
Want to learn more?
- Find out more about the entry requirements, skills and interests required to enter a career in performance and quality management [3]
- Find out more about the training you’ll receive for a career in performance and quality management management [4]