After my apprenticeship, I gained a level two qualification in customer care, which enabled me to understand the role more. In the ambulance service we have professional development in the form of e-learning and annual training which refreshes our knowledge and keeps us up to date with changes in policy.
When I was an apprentice, I was put forward by my team manager for apprentice of the year with Health Education England and came runner up, which I’m very proud of. The following year, I won apprentice of the year award at Gateshead College.
I aspire to be a team manager and have done from the outset. I am currently working towards an NVQ 3 in management which I am enjoying very much.
If you’d like a career in the ambulance service this is a great starting point, gaining experience in the role and working towards a qualification at the same time. It was sometimes a struggle with the apprentice wage but well worth it in the end as you get the C1 licence and the chance of a full-time job.