Accessibility statement for NHS Health Careers website

Last Updated: 1st December 2023

This accessibility statement applies to the website.

This website is run by NHS England. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access using a mobile or tablet

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some older PDF documents might not be fully accessible to screen reader software.
  • Some images that are for decorative purposes might have alternative text which is unnecessary.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in two working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected] who will escalate this to the relevant person at Health Education England.  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

Relay UK is text relay service for people who are deaf, hearing impaired or have a speech impediment which you can use when contacting us by phone.

Find out how to contact us 

Technical information about this website’s accessibility

NHS England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on.

Some of these might not be fully accessible but we are fixing these or will be replacing them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, if there is a specific document that you would like to request in HTML format we will do our best to oblige where possible and practicable.

Any new PDFs or Word documents we publish will meet accessibility standards.

Some images that are for decorative purposes might have alternative text

Some images have alternative text where it is unnecessary and can disrupt a user’s experience. As part of an ongoing review process, these will be removed when discovered.

Non-accessible content

The questions and results page for the Find your Career quiz is not fully accessible for low vision users, keyboard only users and screen readers using assistive technology

Colour alone has been used to denote which card is active in the questions carousel. Colour contrast between the active card and the inactive card fails the WCAG AA recommended ratio of 3:1, instead only achieving 2.4:1. This can cause complications for low vision users who could struggle to differentiate between the active/inactive card. 

When navigating the results page on the quiz, there is a chevron contained in the heading level 2 of each carousel that read out as “heading level 2, greater than”. This could cause confusion for screen reader users as they are not informed as to the purpose of this element.

After clicking ‘Section 2’ on the quiz results page, an overlay appears over the rest of the page, but focus is not trapped within the dialog. This means that for users that rely on navigating via the keyboard only, to navigate to the close button, they must first traverse the full content of the page that is visually hidden behind the overlay.

This is expected to be fixed by 30 June 2023

Course finder results for keyboard and screen reader users

When navigating the page with keyboard controls, there is a focus point that shows a link with no text given to inform users of the purpose or functionality of the link. This can cause confusion for screen reader users, as well as adding additional navigation for keyboard only users, which could cause fatigue if repeated throughout the service

This is expected to be fixed by 30 June 2023.

Preparation of this accessibility statement

This statement was prepared on 26 April 2021. It was last reviewed and updated on 27 March 2023

This website was last tested on 23 February 2023. The test was carried out by the Digital Accessibility Centre. 

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