Real-life story - Emma Rawlings

Emma started her career as a phlebotomist and is now a healthcare assistant in a GP surgery. She loves that she is continually learning while making a difference to people's lives. 

Emma Rawlings

Healthcare assistant

Employer or university
The New Queen Street Surgery (Cambridgeshire and Peterborough CCG)
Salary range

How I got into the role

I joined the practice aged 18 years as a phlebotomist and have progressed to the role of healthcare assistant. I have been supported by the wider team in achieving these new qualifications which allow me a wider scope of practice. I enjoy new learning and the opportunities it brings me. 

What I do

I spend my day seeing patients for blood pressure checks, phlebotomy, ECG’s, ear syringing, wound care and suture removal, given vaccinations. I support senior nurses on the long term condition clinics, looking after diabetics, patients with heart and lung diseases and follow ups after hospital discharge.I have a role maintaining equipment, making sure its calibrated and ensuring emergency drugs are available and in date. I help with the training of junior colleagues.

The best bits and challenges

I like the day to day variety of my role, the fact that there are opportunities for ongoing learning and development of new skills. I see a large number of patients and enjoy building up clinical relationships with them. Whilst a lot of the work is routine emergency patients often present to the surgery allowing me to help with their acute care. In order to provide great care to our patients we need to work as a close knit team although we all have different skills and responsibilities we rely on each other to ensure everything runs smoothly. I enjoy being part of that team.

There are many opportunities within the practice to develop skills both clinical and non-clinical. I can see there are still a wide range of new skills and qualifications that I can work towards and help progress in my career. Through my hard work I have learnt many new skills that I was not originally confident to achieve. 

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