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  1. Knowledge and library services

    Knowledge and library service staff make sure crucial evidence and information is available and accessible when and where NHS staff need to use it.  

    Most library assistant posts require GCSEs or equivalent qualifications. Apprenticeships in knowledge and library services are available in some organisations. Courses in this subject are offered by some universities at Master's level and are usually accredited by CILIP, the Library and Information Association. A full list of accredited courses is available on the CILIP website.
    Most jobs in knowledge and library services in the NHS are covered by Agenda for Change (AfC) pay scales. This pay system covers all staff except doctors, dentists and the most senior managers. Knowledge and library service staff in the NHS will usually work standard hours of 37.5 per week. Terms and conditions for non-NHS employers and contractors will vary.
    Good communication and team working skills are needed for all roles within knowledge and library services. Many roles will also require good presentation, IT and organisational skills. Strong influencing skills, being outgoing and confident are also desirable. You’ll need to be enthusiastic, able to work under pressure and on your own initiative. You will need to have at least five GCSEs, including English and Maths. More senior roles may require a postgraduate qualification in library or information science or an equivalent qualification or experience. You may also be required to be a chartered member of the Chartered Institute of Library and Information Professionals (CILIP).
    There are opportunities to progress your career in a number of ways, for example moving into senior management roles and working collaboratively with different teams in the organisation. Knowledge and library staff are actively encouraged to develop skills throughout their careers and continue learning from colleagues. There are opportunities for accredited professional development through our professional body CILIP, the UK’s Library and Information Association.
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