We are the 111 team.
We are recruiting now.

If you’re looking for a flexible role that allows you to make a real difference, this is the perfect opportunity to join us.

As one of our health advisers, call handlers or clinicians you’ll support people when they need it most, helping them to get the urgent care and advice they need.

Whether you’re a registered clinician looking to continue a career within the NHS or joining the team as a health advisor/call handler then NHS 111 can provide a rewarding career.

We are rewarded

It’s not just the rewarding nature of the role that makes this job so special. There are plenty of practical benefits too.

Not only will you receive intensive on-the-job paid training that will leave you ready for anything, but with ongoing training plus opportunities to work flexible hours – it’s a job you can really make a career of.

We are compassionate

You’ll be working in a role where communication is vital. You'll give people advice and help them manage their symptoms at home. 

As a health adviser/call handler, you're a caller’s first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need. 

As a clinical practitioner, you'll respond to changing and challenging situations quickly, leading to effective urgent treatment. You'll use your skills for telephone and remote clinical assessment and diagnosis.

We are in demand

We’re always looking for caring, passionate people to join our team. And with the skills and experience you’ll gain with us, you’ll always be highly employable.

• What will I learn during training?

  Put simply, you’ll learn everything you need perform the role with confidence. Our training is widely regarded as some of the best in the world. And since no two calls are the same, we’ll make sure you’re prepared for all eventualities, leaving you feeling confident to handle all types of queries.

  Through a combination of on the job training and an apprenticeship programme you’ll learn how to:

  • operate the call centre equipment and software.
  • offer advice and reassurance
  • use a symptom assessment system to assess callers’ symptoms and direct them to the best care for their needs
  • communicate clearly and efficiently in all kinds of situations
  • give self-care advice over the phone.

  You’ll get continuous support to progress to a number of roles within the NHS 111 service and beyond.

• Can I work from home?

  Opportunities to work from home and/or within a clinical centre exist within NHS 111. This will vary depending on the role and your employer. 

• What’s the average salary?

  The average starting salary for a 111 health adviser or call handler is at band 4 of Agenda for Change.  As a clinical practitioner, you'll be paid at either band 5 or 6. 

• Where can the role take me?

  You’ll find there are endless opportunities to grow and progress your career as a health adviser or call handler, and you’ll have regular check-ins to discuss where you want to be and how we can help you get there.

  You could progress to a leadership role, or specialise in coaching or training new recruits, for example. Or you can use it as a stepping-stone into other roles, such as a nurse or paramedic.

  As a clinical adviser, you could become a team leader or an advanced clinical practitioner, or move into senior leadership roles.