Real-life story - Kieran Cunningham

Avid gamer Kieran had minimal work experience but was determined in getting a full-time job that provided financial security.

Kieran Cunningham

Supporting users support assistant

Employer or university
Tees, Esk and Wear Valley NHS Trust
Salary range

How I got into the apprenticeship

I came to Project Choice with minimal work experience but I showed that I wanted to work and was willing to try anything. I was then placed in the trust’s IT department, working in the supporting users’ team.  

What I do

In my work placement, my primary role was to configure and distribute smartphones to staff. I worked across several IT platforms and provided face-to-face support to staff. I also supported electronic staff record (ESR) clinics where I assist staff who are experiencing difficulties with their smart cards.  

The best bits and challenges

I can now say I’ve seen what working nine to five is like and that I’ve been to work and am trying to better myself and get a job. 

Life outside work

I like gaming and spending time with my family. 

Career plans and top tips for others

In the future I would like full time employment and financial security. I am in the process of applying for an apprenticeship with the trust’s IT department.

Make a comment or report a problem with this page

Help us improve