My favourite part of the job is when I walk into a department or ward where I have recently helped to install devices and seeing how the department is fully operational and that the devices are being used to help people get better.
My apprenticeship has helped my professional development as it has allowed for me to develop a greater understanding of a wide range of topics relating to my job role, through tutor-led learning, whilst also getting on-the-job experience and gaining a few internationally recognised qualifications such as the Microsoft Office Master Qualification.
I am most proud of being offered a full-time job after completing my apprenticeship with my current employer. My employer is looking to develop my team leadership skills and technical knowledge further by sending me on more courses to gain qualifications, such as the Comptia A+.
A major challenge in my role is that there can be multiple causes for an issue and it means taking time to investigate the problem and getting to the root of the problem so we can resolve it. Sometimes it means the device will not be functioning for a while until we find the cause.