Practice manager

Practice managers are vital to the successful running of GP surgeries. You'll manage the business aspect of the surgery, making sure that patients are at the centre of the surgery's operations. 

Working life

A GP surgery is a patient's first and most frequent point of contact with the NHS and you'll be responsible for its smooth running. You could have a team of ten GPs and other clinical staff, with as many as 20,000 registered patients.

Angela Paice

Business manager
The NHS has supported me 100 per cent throughout my career and I have had plenty of training opportunities.

You will be involved in a wide range of activities, including:

  • business planning
  • handling financial systems for the practice, including payroll
  • selecting, training and supervising non-clinical staff
  • developing and supervising appointment systems that work well for patients and clinicians
  • ensuring accurate records are kept, and liaising with local health organisations such as clinical commissioning groups
  • developing strategies for the practice on issues such as computer systems and security, expanding or changing services, and long-term services

So the role usually combines:

  • personnel administration
  • payroll
  • finance
  • strategic planning
  • IT skills.

Who will I work with?

Practice managers will work with a variety of staff who work from or are based within the practice. These staff will typically include GPspractice nurses, medical secretaries, receptionists, dietitians, pharmacists and others.

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