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Healthcare support workers work across a variety of settings, from mental health to children’s services. The choice is yours. As a healthcare support worker, you’ll work under the supervision of a healthcare professional, supporting them and helping patients on their journey back to full health.
There are no set entry requirements to become a healthcare support worker, but good literacy and numeracy skills are expected, and in some cases GCSEs (or equivalent) in English and maths are required too. You may also need a healthcare qualification such as a BTEC or NVQ for some of our roles.Your standard working week will be around 37.5 hours and may include a mix of shifts, such as nights, early starts, evenings and weekends. As a healthcare support worker, you’ll be paid on the Agenda for Change (AFC) pay system, typically starting on band 2.For some roles, some experience of healthcare or care work may be beneficial – this could be from paid or voluntary work, or through experience you bring in from previous roles. You’ll also need to be caring, kind and willing to really get stuck into the role – it’s a hands-on environment where teamwork, communication and organisational skills are vital.You’ll have access to world-class training and learn basic nursing skills. You’ll also work towards gaining qualifications such as the Care Certificate. But that’s not all. You’ll gain plenty of on-the-job experience and be surrounded by experts who’ll support you as you progress through your career. And with regular check-ins to discuss your career aspirations, you’ll always be moving forward. -
Receptionists are often the first person our patients see. They use customer service and admin skills to welcome people to a hospital, health centre, clinic or NHS headquarters.
There are no set entry requirements to become a receptionist. Employers usually expect good literacy, numeracy and IT skills. They may ask for GCSEs or equivalent qualifications and often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in an admin or customer service role. You will get the training you need to do the job. You may also have training in customer care and the chance to take qualifications such as those from AMSPAR and BSMSA.Administrative staff in the NHS are paid on the Agenda for Change (AfC) pay system. As a receptionist you would typically be on AfC band 2 or 3. With further training and qualifications you could consider supervisory and managerial posts higher bands. Terms and conditions will be different for administrative staff working outside of the NHS. Receptionists work standard hours of around 37.5 a week. Some staff may work shifts, which could involve nights, early starts, evenings and weekends.As a receptionist, you'll need to be friendly and welcoming, patient and understanding, follow instructions and procedures, work accurately and methodically, work in a team but use your own initiative, work with all types of people, deal with people who may be angry or upset, be confident using the phone. You'll also need organisation skills, good communication and IT skills and excellent customer service skills.With experience, you could become a team leader, coordinating the work of a team of reception and allied staff. With further experience, you could become a manager, responsible for the staff in a broader department. Some receptionists move into specialist roles such as medical secretary or PA. Others move into areas such as finance or HR. You may also have the opportunity to move into informatics, specialising in electronic data, or into IT.