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Telephonists/switchboard operators are a key point of contact for our patients in making sure they and their families can speak to relevant departments about their care.
There are no set entry requirements to become a telephonist or switchboard operator. Employers usually expect good literacy, numeracy and IT skills. They may ask for GCSEs or equivalent qualifications and often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in customer service or admin. You will get the training you need to do the job. This includes an introduction to the department, how to use the IT and phone equipment and the procedures to follow. You may also have training in customer care and the chance to take qualifications from organisations including AMSPAR and the BSMSA.Administrative staff in the NHS are paid on the Agenda for Change (AfC) pay system. As telephonist/switchboard operator, you'll typically be on AfC band 2. With further training and qualifications, you may be able to apply for team leader or junior supervisory level posts at band 3 for example. Telephonists/switchboard operators work standard hours of around 37.5 a week. Some staff may work shifts, which could involve nights, early starts, evenings and weekends. Terms and conditions will be different for administrative staff working outside of the NHS.As a telephonist/switchboard operator, you'll need to be friendly and welcoming, patient and understanding, follow instructions and procedures, work accurately and methodically, work well in a team but use your own initiative, use IT/communications equipment, work with all types of people, deal with people who may be angry or upset, and be confident using the phone. You'll also need good organisational, IT and communication skills, have excellent customer service skills and a good telephone manner.With experience, you could become a team leader, coordinating the work of a team of staff. With further experience, you could become a manager, responsible for the staff in a department. Some telephonists/switchboard operators move into specialist roles such as medical secretary or PA. Others move into areas such as finance or HR. You may also have the opportunity to move into informatics, specialising in electronic data, or into IT. -
Cardiographers monitor patients' hearts to support decisions around treatment and any additional care needed.
There are no set entry requirements for cardiographers. Employers expect good numeracy and literacy and may ask for at least two GCSEs (or equivalent) including English and maths. Some ask for science as well. Some employers ask for A levels or equivalent qualifications in science. You will receive the training you need to work as a cardiographer. As part of your training, you are likely to study for the Award or Certificate in Electrocardiography from the Society for Cardiological Science and Technology.As a cardiographer, you will typically start on Agenda for Change band 2. It is possible to apply for more senior positions at band 3 or 4, after further training and experience. Most cardiographers in the NHS work standard hours, which are likely to be around 37.5 a week. They may work some evenings or weekends. Terms and conditions will usually be different for clinical support staff working outside of the NHS.As a cardiographer, you'd need to be able to reassure patients, operate machines, be interested in science and technology, follow instructions carefully, record data accurately, pay attention to detail, explain clearly to patients, work with all types of people. You'd need good technological, IT and communication skills.As you gain experience, you could become a senior cardiographer, working with more complicated equipment or have more responsibility for working with patients. You would usually also supervise the work of other cardiographers. With experience and further training, and if you have the academic ability to do so, you could apply for an undergraduate BSc (Hons) Healthcare Science (Cardiac Physiology) - the NHS Practitoner Training Programme, enabling you to work as a healthcare science practitioner in cardiac sciences.