Integrated urgent care/NHS 111 team leader
Team leaders in NHS 111 manage a team of service advisers, health advisers, and other support staff. They provide real-time performance management, visible and accessible leadership, and coaching to staff in the team in face-to-face and virtual environments.
"I enjoy the fast-paced nature of the job and feel very supported by my team."
Working life
Team leaders require factual and theoretical knowledge of urgent care/NHS 111. Work is guided by standard operating procedures, protocols or systems of work, and you will make judgements, plan activities, contribute to service development and demonstrate self-development. You may have responsibility for supervising some staff.
You’ll be experienced in the use of a clinical decision support system, a specialist computer software to help assess people over the phone, and local decision-making protocols. You’ll ensure efficient, high-quality, safe service delivery with adherence to national quality requirements and organisational key performance indicators.
Who will you work with?
You will be part of an integrated urgent care team working with non-clinical and clinical colleagues, including healthcare professionals, such as nurses, doctors, allied health practitioners, pharmacists, and dentists. You’ll work with these colleagues on site and remotely.
Training and development
Training for team leaders could include:
- qualifications at level 4 and 5, for example a higher apprenticeship
- leadership, mentoring and coaching
- support skills
Entry requirements
You’ll need to be educated to GCSE level and possess a fundamental level of maths, English and IT skills. However, this will depend on the provider and may vary.
As a team leader, you’ll have previous experience of working within an integrated urgent care/NHS 111 service as a health adviser or other experience in a healthcare setting.
Team leaders will have an advanced understanding of clinical decision support systems with the ability to coach others.
You'll need to be able to demonstrate working knowledge of:
- recruitment
- performance management
- communication skills
- dispute resolution
- disciplinary and grievance processes
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Roles within integrated urgent care/NHS 111 services are aligned to Skills for Health levels. The team leader role will usually be level 4, dependent on the provider. Salary will vary depending on provider and experience.
Team leaders work agreed hours per week, this may be on a shift pattern basis. Shifts cover 24 hours a day, seven days a week throughout the year so work patterns may include evenings, nights, early starts, weekends and bank holidays. Terms and conditions may vary from provider to provider.
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You can build a career in integrated urgent care/NHS 111. There are roles available from Skills for Health levels 2 to 9. Apprenticeships start at level 2 and can go up to Master’s degree level.
You could go on to become a clinical adviser (level 5) or clinical lead (level 6) or to the levels above this, after graduating with an appropriate degree (via the apprenticeship route/or through directly gaining a degree) in a healthcare profession.
NHS 111 is changing and the service is moving towards a single point of access for patients to urgent care. This means patients with less severe conditions will find it easier to access urgent medical advice, on the phone and online.
Plans include rolling out enhanced assessments across urgent care services, and potentially to urgent treatment centres, care homes and ambulance services. GP out of hours and NHS 111 services will increasingly be combined. By 2019, NHS 111 will be able to book people into urgent face-to-face appointments where this is needed.
Most NHS Jobs are advertsed on the NHS Jobs website. Some of the current vacancies are below.
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NHS 111 Health Advisor
Exeter , EX1 3QS
- Salary :
- £12.21 to £12.21
- Type :
- Permanent
- Employer :
- Practice Plus Group
-
NHS 111 Call Handler – Taunton
Taunton, TA1 2PX
- Salary :
- £12.21
- Type :
- Permanent
- Employer :
- HUC
-
NHS 111 Call Handler-Bedford
Bedford, MK42 9AZ
- Salary :
- £12.21
- Type :
- Permanent
- Employer :
- HUC
-
Health Advisor - 111/999 Call Taker
Newcastle, NE15 8NY
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- North East Ambulance Service NHS Foundation Trust
-
NHS 111 Health Advisor - Part-Time
Dorking, RH41HJ
- Salary :
- £12.21 to £15.71
- Type :
- Permanent
- Employer :
- Practice Plus Group
-
NHS 111 Mental Health First Responder
Manchester, M40 5BP
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- Pennine Care NHS FT
-
NHS 111 Health Advisor Part Time - Bicester
Bicester, OX26 6HR
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- South Central Ambulance Service NHS Foundation Trust
-
NHS 111 Health Advisor - Part-Time - Ipswich
Ipswich, IP3 9FH
- Salary :
- £12.21 to £15.71
- Type :
- Permanent
- Employer :
- Practice Plus Group
-
NHS 111 Health Advisor Part Time - Otterbourne
Otterbourne, SO21 2RU
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- South Central Ambulance Service NHS Foundation Trust
-
Part time NHS 111 Call Handler - Peterborough
Peterborough, PE2 8TY
- Salary :
- £12.21
- Type :
- Permanent
- Employer :
- HUC
-
Senior Crisis Care Practitioner - 111 Mental Health Option
Bury St Edmunds, IP22 2QZ
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Norfolk & Suffolk Foundation NHS Trust
-
NHS 111 Health Advisor Part Time - Milton Keynes
Milton Keynes, MK5 8HJ
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- South Central Ambulance Service NHS Foundation Trust
-
Team Leader
Wandworth Common, SW18 2QU
- Salary :
- £15.80
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Team Leader
London, NW8 0HJ
- Salary :
- £14.35 to £14.36
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Part Time NHS 111 Call Handler - Welwyn Garden City
Welwyn Garden City, AL7 4HL
- Salary :
- £12.21
- Type :
- Permanent
- Employer :
- HUC
-
Cardiology Team Leader
Southall, UB1 3HW
- Salary :
- £35763.00 to £43466.00
- Type :
- Fixed-Term
- Employer :
- London North West University Healthcare NHS Trust
-
Homebirth Team Leader
London, E11 1NR
- Salary :
- £53751.00 to £60651.00
- Type :
- Fixed-Term
- Employer :
- Barts Health NHS Trust
-
Team Leader - Care
Northampton, NN6 8GH
- Salary :
- £15.89
- Type :
- Permanent
- Employer :
- Barchester Healthcare
-
Reception Team Leader
Camberley, GU15 2HJ
- Salary :
- £27456.00
- Type :
- Permanent
- Employer :
- Surrey Heath Community Providers Ltd
-
Clinical Team Leader
Bournemouth, BH4 8EP
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Dorset HealthCare University NHS Foundation Trust
-
Distribution Team Leader
London, WC1N 3JH
- Salary :
- £37259.00 to £45356.00
- Type :
- Secondment
- Employer :
- Great Ormond Street Hospital for Children NHS Foundation Trust
-
Recruitment Team Leader
Cwmbran, NP44 8YN
- Salary :
- £31516.00 to £38364.00
- Type :
- Permanent
- Employer :
- Aneurin Bevan University Health Board
-
Team Leader - Nights
Redhill, RH1 5BA
- Salary :
- £15.00
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Team Leader - Nights
Wandworth Common, SW18 2QU
- Salary :
- £15.80
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Facilities Team Leader
London, SE13 6LW
- Salary :
- £33094.00 to £36195.00
- Type :
- Permanent
- Employer :
- South London and Maudsley NHS Foundation Trust
-
Team Leader - Physiotherapy
Deeside, LL18 3AS
- Salary :
- £48527.00 to £55532.00
- Type :
- Permanent
- Employer :
- Betsi Cadwaladr University Health Board
-
Community Team Leader
london, N18 1QX
- Salary :
- £49178.00 to £55492.00
- Type :
- Permanent
- Employer :
- Royal Free London NHS Foundation Trust
-
Clinical Team Leader
London, W8 5LP
- Salary :
- £46419.00 to £55046.00
- Type :
- Permanent
- Employer :
- Central and North West London NHS Foundation Trust
-
Team Leader - Nights
Rugeley, WS15 2EJ
- Salary :
- £13.50 to £13.70
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Team Leader - Bank
Redhill, RH1 5BA
- Salary :
- £15.00
- Type :
- Bank
- Employer :
- Avery Healthcare Group Ltd.
-
RBMC Team Leader
Fulwood, Preston, PR2 9WT
- Salary :
- £28000.00
- Type :
- Permanent
- Employer :
- CHEC
-
Theatre Team Leader
Manchester, M13 9WL
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Manchester University NHS Foundation Trust
-
Team Leader - Care
Cirencester, GL7 5DT
- Salary :
- £15.21
- Type :
- Permanent
- Employer :
- Barchester Healthcare
-
Scrub Team Leader
Darlington, DL3 6HX
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- County Durham & Darlington NHS Foundation Trust
-
Dispensary Team Leader
Taunton, TA4 3LH
- Salary :
- Negotiable
- Type :
- Permanent
- Employer :
- Quantock Vale Surgery
-
Secretarial Team Leader
Sheffield, S10 2TH
- Salary :
- £27485.00 to £30162.00
- Type :
- Permanent
- Employer :
- Sheffield Children’s NHS Foundation Trust
-
Team Leader - Scarborough Community Team
Scarborough, YO12 7LB
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Humber Teaching NHS Foundation Trust
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Team Leader in Urology
Oxford, OX3 7LE
- Salary :
- £28407.00 to £34581.00
- Type :
- Permanent
- Employer :
- Oxford University Hospitals NHS Foundation Trust
-
Kitchen Team Leader - Production
York, YO31 8HE
- Salary :
- £27485.00 to £30162.00
- Type :
- Permanent
- Employer :
- York Teaching Hospital Facilities Management (LLP)
-
General Practice Team Leader
Wakefield, WF5 8DF
- Salary :
- £13.50 to £14.00
- Type :
- Permanent
- Employer :
- Ossett Surgery
-
EOC Clinical Team Leader
Exeter, EX2 7HY
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- South Western Ambulance Service NHS Foundation Trust
-
Care Navigator Team Leader
York, YO1 7NP
- Salary :
- Negotiable
- Type :
- Permanent
- Employer :
- Jorvik Gillygate
-
Rota Coordinator / Team Leader
Doncaster, DN9 3FB
- Salary :
- £27485.00 to £30162.00
- Type :
- Fixed-Term
- Employer :
- Doncaster & Bassetlaw Teaching Hospitals NHS FT
-
Contact Centre Team Leader
Fulwood, Preston, PR2 9WT
- Salary :
- £28000.00
- Type :
- Permanent
- Employer :
- CHEC
-
Team Leader Patient Access
Aylesbury, HP21 8AL
- Salary :
- £27485.00 to £30162.00
- Type :
- Permanent
- Employer :
- Buckinghamshire Healthcare NHS Trust
-
IT Support Team Leader
Taunton, TA1 5DA
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Somerset NHS Foundation Trust
-
Clinical Team Leader (Essex)
Buckhurst Hill, IG9 5QB
- Salary :
- £46434.55
- Type :
- Permanent
- Employer :
- MSI Reproductive Choices
-
Orthopaedic Team Leader - Theatres
Bristol, BS6 6UT
- Salary :
- Negotiable
- Type :
- Permanent
- Employer :
- Spire Healthcare Ltd
-
Inpatient Bookings Team Leader
Newport, NP20 6ZE
- Salary :
- £31383.00
- Type :
- Permanent
- Employer :
- St Joseph’s Hospital
-
Medical Transcriptionist Team Leader
Liverpool, WA9 3DE
- Salary :
- £27485.00 to £30162.00
- Type :
- Permanent
- Employer :
- Mersey Care NHS Foundation Trust
-
Team Leader - Wellbeing Services
Rawtenstall, BB4 7PL
- Salary :
- £38682.00
- Type :
- Permanent
- Employer :
- Rossendale Hospice
-
District Nursing Team Leader
Sefton, L34 1PJ
- Salary :
- £47810.00 to £54710.00
- Type :
- Secondment
- Employer :
- Mersey Care NHS Foundation Trust
-
Health Records Team Leader
Ashington, NE63 9JJ
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- Northumbria Healthcare NHS Foundation Trust
-
Collaborative Temporary Staffing Team Leader
Maidstone, ME16 9QQ
- Salary :
- £38682.00 to £46580.00
- Type :
- Fixed-Term
- Employer :
- Maidstone and Tunbridge Wells NHS Trust
-
Team Leader Special School Nursing
Wallington, SM67NP
- Salary :
- Negotiable
- Type :
- Permanent
- Employer :
- Epsom and St Helier University Hospitals NHS Trust
-
Care & Support Team Leader (Days)
Armley, LS12 2DT
- Salary :
- £14.91
- Type :
- Permanent
- Employer :
- Cygnet Health Care
-
PCN/General Practice Team Leader
Nottingham, NG2 7SD
- Salary :
- £29721.00 to £34219.00
- Type :
- Permanent
- Employer :
- PartnersHealth
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Clinical Team Leader (Community Addictions)
Wandsworth, SW11 1SW
- Salary :
- £56276.00 to £63176.00
- Type :
- Secondment
- Employer :
- South London and Maudsley NHS Foundation Trust
-
EOC Clinical Team Leader (Bristol)
Bristol, BS32 4QJ
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- South Western Ambulance Service NHS Foundation Trust
-
Care & Support Team Leader (Nights)
Wombwell, S73 0HJ
- Salary :
- £32813.00
- Type :
- Permanent
- Employer :
- Cygnet Health Care
Showing 6 of 60 results
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Find out about other NHS 111 roles and working in the NHS 111 service as a clinical manager.
And visit the NHS England website for further details about a career in integrated care/NHS 111. There's information about:
- an apprenticeship scheme
- accreditation and qualifications
- example job descriptions
- case studies
- a handy infographic
Other useful websites: