Integrated urgent care/NHS 111 team leader
Team leaders in NHS 111 manage a team of service advisers, health advisers, and other support staff. They provide real-time performance management, visible and accessible leadership, and coaching to staff in the team in face-to-face and virtual environments.
"I enjoy the fast-paced nature of the job and feel very supported by my team."
Working life
Team leaders require factual and theoretical knowledge of urgent care/NHS 111. Work is guided by standard operating procedures, protocols or systems of work, and you will make judgements, plan activities, contribute to service development and demonstrate self-development. You may have responsibility for supervising some staff.
You’ll be experienced in the use of a clinical decision support system, a specialist computer software to help assess people over the phone, and local decision-making protocols. You’ll ensure efficient, high-quality, safe service delivery with adherence to national quality requirements and organisational key performance indicators.
Who will you work with?
You will be part of an integrated urgent care team working with non-clinical and clinical colleagues, including healthcare professionals, such as nurses, doctors, allied health practitioners, pharmacists, and dentists. You’ll work with these colleagues on site and remotely.
Training and development
Training for team leaders could include:
- qualifications at level 4 and 5, for example a higher apprenticeship
- leadership, mentoring and coaching
- support skills
Entry requirements
You’ll need to be educated to GCSE level and possess a fundamental level of maths, English and IT skills. However, this will depend on the provider and may vary.
As a team leader, you’ll have previous experience of working within an integrated urgent care/NHS 111 service as a health adviser or other experience in a healthcare setting.
Team leaders will have an advanced understanding of clinical decision support systems with the ability to coach others.
You'll need to be able to demonstrate working knowledge of:
- recruitment
- performance management
- communication skills
- dispute resolution
- disciplinary and grievance processes
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Roles within integrated urgent care/NHS 111 services are aligned to Skills for Health levels. The team leader role will usually be level 4, dependent on the provider. Salary will vary depending on provider and experience.
Team leaders work agreed hours per week, this may be on a shift pattern basis. Shifts cover 24 hours a day, seven days a week throughout the year so work patterns may include evenings, nights, early starts, weekends and bank holidays. Terms and conditions may vary from provider to provider.
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You can build a career in integrated urgent care/NHS 111. There are roles available from Skills for Health levels 2 to 9. Apprenticeships start at level 2 and can go up to Master’s degree level.
You could go on to become a clinical adviser (level 5) or clinical lead (level 6) or to the levels above this, after graduating with an appropriate degree (via the apprenticeship route/or through directly gaining a degree) in a healthcare profession.
NHS 111 is changing and the service is moving towards a single point of access for patients to urgent care. This means patients with less severe conditions will find it easier to access urgent medical advice, on the phone and online.
Plans include rolling out enhanced assessments across urgent care services, and potentially to urgent treatment centres, care homes and ambulance services. GP out of hours and NHS 111 services will increasingly be combined. By 2019, NHS 111 will be able to book people into urgent face-to-face appointments where this is needed.
Most NHS Jobs are advertsed on the NHS Jobs website. Some of the current vacancies are below.
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NHS 111 Health Advisor
Ferndown, BH24 2RR
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- Dorset HealthCare University NHS Foundation Trust
-
NHS 111 Call Handler – Taunton
Taunton, TA1 2PX
- Salary :
- £12.21
- Type :
- Permanent
- Employer :
- HUC
-
NHS 111 Call Handler-Bedford
Bedford, MK42 9AZ
- Salary :
- £12.21
- Type :
- Permanent
- Employer :
- HUC
-
NHS 111 Health Advisor - Part-Time
Dorking, RH41HJ
- Salary :
- £12.21 to £15.71
- Type :
- Permanent
- Employer :
- Practice Plus Group
-
Health Advisor - 111/999 Call Taker
Newcastle, NE15 8NY
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- North East Ambulance Service NHS Foundation Trust
-
NHS 111 Mental Health First Responder
Manchester, M40 5BP
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- Pennine Care NHS FT
-
NHS 111 Health Advisor - Part-Time - Ipswich
Ipswich, IP3 9FH
- Salary :
- £12.21 to £15.71
- Type :
- Permanent
- Employer :
- Practice Plus Group
-
Part time NHS 111 Call Handler - Peterborough
Peterborough, PE2 8TY
- Salary :
- £12.21
- Type :
- Permanent
- Employer :
- HUC
-
NHS 111 Health Advisor Part Time - Otterbourne
Otterbourne, SO21 2RU
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- South Central Ambulance Service NHS Foundation Trust
-
NHS 111 Health Advisor Part Time - Bicester
Bicester, OX26 6HR
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- South Central Ambulance Service NHS Foundation Trust
-
NHS 111 Health Advisor Part Time - Milton Keynes
Milton Keynes, MK5 8HJ
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- South Central Ambulance Service NHS Foundation Trust
-
Part Time NHS 111 Call Handler - Welwyn Garden City
Welwyn Garden City, AL7 4HL
- Salary :
- £12.21
- Type :
- Permanent
- Employer :
- HUC
-
Team Leader
Wandworth Common, SW18 2QU
- Salary :
- £15.80
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Team Leader
London, NW8 0HJ
- Salary :
- £14.35 to £14.36
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Team Leader
Rochdale, OL12 9RD
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Pennine Care NHS FT
-
Team Leader
Birmingham, B153AA
- Salary :
- £44557.00 to £54491.00
- Type :
- Permanent
- Employer :
- Compass
-
Team Leader
Kirkstall, LS5 3ED
- Salary :
- £14.50
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
HART Team Leader
Manchester, M17 1EH
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- North West Ambulance Service NHS Trust
-
Community Team Leader
Bury, BL8 4AD
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Northern Care Alliance NHS Foundation Trust
-
IPS Team Leader
London, TW7 6AF
- Salary :
- £44485.00 to £52521.00
- Type :
- Permanent
- Employer :
- West London NHS Trust
-
Team Leader - Nights
Redhill, RH1 5BA
- Salary :
- £15.00
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Clinical Team Leader
Norwich, NR2 3TD
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Norfolk & Suffolk Foundation NHS Trust
-
Scrub Team Leader
London, E1 1FR
- Salary :
- £56276.00 to £63176.00
- Type :
- Permanent
- Employer :
- Barts Health NHS Trust
-
Procurement Team Leader
Coventry, CV6 6NY
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- Coventry and Warwickshire Partnership Trust
-
Reception Team Leader
Camberley, GU15 2HJ
- Salary :
- £27456.00
- Type :
- Permanent
- Employer :
- Surrey Heath Community Providers Ltd
-
Team Leader - Nights
Wandworth Common, SW18 2QU
- Salary :
- £15.80
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Resolution Team Leader
Surrey, SM6 0DX
- Salary :
- £35763.00 to £43466.00
- Type :
- Fixed-Term
- Employer :
- The Royal Marsden NHS Foundation Trust
-
Clinical Team Leader
London, W8 5LP
- Salary :
- £46419.00 to £55046.00
- Type :
- Permanent
- Employer :
- Central and North West London NHS Foundation Trust
-
Clinical Team Leader
Fleetwood, FY7 6HP
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Lancashire & South Cumbria NHS Foundation Trust
-
Clinical Team Leader
Lancaster, LA1 5AZ
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Lancashire & South Cumbria NHS Foundation Trust
-
Team Leader - Care
Cirencester, GL7 5DT
- Salary :
- £15.21
- Type :
- Permanent
- Employer :
- Barchester Healthcare
-
Team Leader - Nights
Rugeley, WS15 2EJ
- Salary :
- £13.50 to £13.70
- Type :
- Permanent
- Employer :
- Avery Healthcare Group Ltd.
-
Team Leader - Bank
Redhill, RH1 5BA
- Salary :
- £15.00
- Type :
- Bank
- Employer :
- Avery Healthcare Group Ltd.
-
Team Leader - Endoscopy
London, SE5 9RS
- Salary :
- £37259.00 to £45356.00
- Type :
- Permanent
- Employer :
- King's College Hospital NHS Foundation Trust
-
Clinical Team Leader
Coppull, Chorley, PR7 5EJ
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Lancashire & South Cumbria NHS Foundation Trust
-
Nurse Team Leader
Whalley, BB7 9PE
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Lancashire & South Cumbria NHS Foundation Trust
-
Admin Team Leader
Huntingdon, PE29 6FH
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- Royal Papworth Hospital NHS Foundation Trust
-
Access Team Leader
Oswestry, SY10 7AG
- Salary :
- £27485.00 to £30162.00
- Type :
- Permanent
- Employer :
- Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
-
General Practice Team Leader
Wakefield, WF5 8DF
- Salary :
- £13.50 to £14.00
- Type :
- Permanent
- Employer :
- Ossett Surgery
-
Outpatients Reception Team Leader
Ashton-under-Lyne, OL6 9RW
- Salary :
- £24937.00 to £26598.00
- Type :
- Fixed-Term
- Employer :
- Tameside and Glossop Integrated Care NHS Foundation Trust
-
Contact Centre Team Leader
Fulwood, Preston, PR2 9WT
- Salary :
- £28000.00
- Type :
- Permanent
- Employer :
- CHEC
-
Clinical Team Leader (Essex)
Buckhurst Hill, IG9 5QB
- Salary :
- £46434.55
- Type :
- Permanent
- Employer :
- MSI Reproductive Choices
-
IT Support Team Leader
Taunton, TA1 5DA
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Somerset NHS Foundation Trust
-
Sterile Services Team Leader
Stoke-On-Trent, ST4 6QG
- Salary :
- £27485.00 to £30162.00
- Type :
- Permanent
- Employer :
- University Hospital of North Midlands NHS Trust
-
Team Leader/Medical Secretary
Exeter, EX2 5DW
- Salary :
- £27485.00 to £30162.00
- Type :
- Permanent
- Employer :
- Royal Devon University Healthcare NHS Foundation Trust
-
Orthopaedic Team Leader - Theatres
Bristol, BS6 6UT
- Salary :
- Negotiable
- Type :
- Permanent
- Employer :
- Spire Healthcare Ltd
-
Executive Assistant Team Leader
Gorleston, NR31 6LA
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- James Paget University Hospitals NHS Foundation Trust
-
Workforce Services Team Leader
Chichester, PO19 6SE
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- University Hospitals Sussex NHS Foundation Trust (279)
-
A&E Team Leader
Hull, HU9 5SD
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Yorkshire Ambulance Service NHS Trust
-
Team Leader - Payroll Training
Preston, PR2 8DY
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- East Lancashire Hospitals NHS Trust
-
Patient Services Team Leader
Llandrindod Wells, LD1 6BH
- Salary :
- £27898.00 to £30615.00
- Type :
- Permanent
- Employer :
- Powys Teaching Health Board
-
Shift Team Leader - Estates
London, SE5 9RS
- Salary :
- £46419.00 to £55046.00
- Type :
- Permanent
- Employer :
- King's College Hospital NHS Foundation Trust
-
Health Records Team Leader
Ashington, NE63 9JJ
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- Northumbria Healthcare NHS Foundation Trust
-
Team Leader Special School Nursing
Wallington, SM67NP
- Salary :
- Negotiable
- Type :
- Permanent
- Employer :
- Epsom and St Helier University Hospitals NHS Trust
-
HTT NW Clinical Team Leader
Staines, TW18 1ED
- Salary :
- £50008.00 to £56908.00
- Type :
- Permanent
- Employer :
- Surrey and Borders Partnership NHS Foundation Trust
-
Nurse Team Leader - Chemotherapy Suite
Northwood, HA6 2RN
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- East and North Hertfordshire Teaching NHS Trust
-
Team Leader Physiotherapist - Respiratory Medicine
Nottingham, NG5 1PB
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Nottingham University Hospitals NHS Trusts
-
Finance Team Leader - Financial Accounting
York, YO30 4RY
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- York and Scarborough Teaching Hospitals NHS Foundation Trust
-
Healthcare Play Specialist – Team Leader
York, YO31 8HE
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- York and Scarborough Teaching Hospitals NHS Foundation Trust
-
Care & Support Team Leader (Nights)
Wombwell, S73 0HJ
- Salary :
- £32813.00
- Type :
- Permanent
- Employer :
- Cygnet Health Care
Showing 6 of 60 results
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Find out about other NHS 111 roles and working in the NHS 111 service as a clinical manager.
And visit the NHS England website for further details about a career in integrated care/NHS 111. There's information about:
- an apprenticeship scheme
- accreditation and qualifications
- example job descriptions
- case studies
- a handy infographic
Other useful websites: