Operational managers are responsible for the day-to-day organising and coordinating of services and resources, liaising with clinical staff and other professionals, dealing with the public and managing complaints, and anticipating and resolving service delivery issues. They are also required to plan and implement change.
Operational management includes a number of different roles, including:
- administration management
- facilities management
- hotel services management
- decontamination services management
- integrated urgent care/NHS 111 team leader
Operational managers can progress into senior positions at board level such as a director of operations