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Patient Transport Service (PTS) call handlers have a key role in ensuring patients who are frail or vulnerable and have no other means of transport get to their healthcare appointments safely and on time.
There are no set entry requirements to become a PTS call handler but employers expect good standards of literacy, numeracy and IT skills. Some may ask for qualifications such as GCSEs, NVQs or equivalent.Most jobs in the NHS are covered by the Agenda for Change (AfC) pay scales and call handlers are likely to be paid at band 2 or 3. PTS call handlers work standard hours of around 37.5 a week but you need to be prepared to work shifts between eight and 12 hours in length. You will be taking calls throughout this time, working on computer systems and using multiple screens. Shifts include evenings, weekends and bank holidays (including Christmas).A PTS call handler needs a range of skills including being able to talk to people at all levels, follow procedures, deal with people who may be angry or upset and good communication and IT skills.You could progress to become a senior call handler or team leader and with further experience you could become a duty manager, responsible for the call centre during a shift. You could look to move within the other call centres (NHS111 or 999) or train to become an emergency medical dispatcher/call handler, dealing with calls to the emergency ambulance service. You could undertake further training to become an emergency care assistant. With more experience and training, you could apply to train as a paramedic. -
Window cleaners work as part of the estates team, making sure that windows are cleaned regularly.
There are no set entry requirements. Employers ask for some literacy and numeracy skills. They are more interested in your reliability, attitude to work and willingness to work hard.Estates staff working in the NHS are paid on the Agenda for Change (AfC) pay system. As a window cleaner you would typically start on AfC band 2. With further training and experience, you could apply for other estates support roles at higher points on band 2. Window cleaners in the NHS are likely to work standard hours of around 37.5 a week. Some may work shifts including early starts, evenings and weekends. Terms and conditions will usually be different for plumbers working outside of the NHS.As a window cleaner, you need to be physically fit for lifting, standing, potentially climbing and carrying, neat and methodical, health and safety aware, willing to work outside in all weathers, and able to work alone or in a team. You'll also need practical skills, a head for heights and good organisational skills.You could progress to supervising a team of window cleaners or consider other roles in estates support.Related roles
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Gastrointestinal physiology concerns any part of the digestive tract from the oesophagus to the anus and also of the liver, biliary tract and the pancreas.
For the NHS Scientist Training Programme you’ll need a 1st or 2.1 either in an undergraduate honours degree or an integrated master’s degree in a relevant pure or applied science subject, such as physiology, pure or applied physics, engineering, biology or human biology, sports science (if there is significant scientific content). If you have a relevant 2.2 honours degree, you’ll also be considered if you have a higher degree in a subject relevant to the specialism for which you are applying. Evidence of research experience is desirable. To apply for Higher Specialist Scientist Training (HSST) you’ll need to be a registered clinical scientist with some relevant experience.NHS staff will usually work a standard 37.5 hours per week. They may work a shift pattern. Most jobs in the NHS are covered by the Agenda for Change (AfC) pay scales. Trainee clinical scientists train at band 6 level, and qualified clinical scientists are generally appointed at band 7. With experience and further qualifications, including Higher Specialist Scientist Training, you could apply for posts up to band 9. Terms and conditions of service can vary for employers outside the NHS.You’ll need a mature, calm, confident but sympathetic approach; confidence with technology, systems and processes; an interest in science and technology; meticulous attention to detail and able to work as part of a team.With further training or experience or both, you may be able to develop your career further and apply for vacancies in areas such as further specialisation, management, research, or teaching.