Information and communication technology
Information and communication technology (ICT) is the development, management and support of the ICT infrastructure in health organisation, including the personal computers, email systems and mobile communications.
This page has information on the opportunities and roles in information and communication technology.
ICT staff are responsible for all internal and external electronic communication networks, including:
- wide area networks (WAN) and local area networks (LAN) that link systems in healthcare organisations, including WiFi
- the hardware eg desktop computers, printers, laptops, tablets and smartphones
- software systems eg email systems, applications and systems, such as patient records
Roles in ICT
Explore some of the roles in ICT:
Working with an NHS hospital trust, service desk operators is the first line of support for users of IT systems. The role includes:
- logging requests for support and resolving IT issues
- providing technical advice and guidance
- escalating calls and assigning requests
ICT support technicians assist in the implementation and commissioning of new IT and digital systems in an organisation. Tasks are likely to include:
- commissioning computer and data communications equipment
- record keeping including the entry of information into the electronic management systems
- demonstrating the use of computer equipment to a range of health professionals and staff
- maintaining computer equipment.
Most ICT test analysts are likely to be graduates who support the technical development and smooth running of new computer systems. This might be the development of an electronic patient record system. They will analyse a problem with a computer system, diagnose the problem and solve it.
System developers work on the IT development programmes such as linking systems in community health services with those in hospitals by computer. These systems help patients book hospital appointments from their GP surgery. They work closely with health professionals to ensure technical solutions improve ways of working and patient care.
A network manager usually has a degree or equivalent education. They manage an organisation’s IT infrastructure, including servers, email and network security systems. This includes:
- maintaining existing servers
- setting up new servers and systems
Want to learn more?
- Find out more about the entry requirements for ICT staff in health
- Find out more about the training and development opportunites for ICT staff in health
- Pay and conditions Expand / Collapse
Most ICT jobs in the NHS are covered by the Agenda for Change (AfC) pay scales. This pay system covers all staff except doctors, dentists and the most senior managers. ICT staff in the NHS will usually work standard hours of 37.5 per week but some evening or weekend work may be needed depending on the role.
Terms and conditions can vary for non-NHS employers and contractors.
- Where the role can lead Expand / Collapse
There are also opportunities to progress your career into senior management roles. Most NHS organisations will now have chief information officers who lead the delivery of ICT systems locally, regionally and nationally.
- Job and market and vacancies Expand / Collapse
Most NHS organisations advertise their job and apprenticeship vacancies on NHS Jobs, including those who run NHS services. Some advertise on their own websites. You can find a list of NHS organisations at NHS Choices.
If you're applying for a role either directly in the NHS or in an organisation that provides NHS services, you'll be asked to show how you think the values of the NHS Constitution apply in your everyday work.
- Further information Expand / Collapse