NHS IT operations
NHS IT operations teams are essential to the smooth running of healthcare services. They ensure NHS IT systems and infrastructures are reliable, secure, and always available.
Life in NHS IT operations
You’ll support the IT systems and services that frontline staff and patients depend on every day.
You’ll work in a range of exciting roles, helping to maintain and improve the performance, resilience, and security of critical NHS technology systems.
Roles in IT operations
Explore some of the roles in ICT:
- end user computer engineer
- IT service manager
- problem analyst
- service desk analyst
- service transition manager
End user computing engineer
You’ll help people use their computers and digital devices by fixing problems and making sure everything works smoothly.
You’ll offer technical support and services to users within an organisation and make sure people have the digital tools and support they need.
Tasks include:
- responding to incoming support requests
- trouble shooting issues with computers, laptops, mobile phones, software or networks
- installing new software and hardware
- providing training and guidance to users
- working on projects to improve infrastructure
IT service manager
Your role is to ensure IT services are reliable and run smoothly by managing support teams and maintaining service standards and improvements.
You’ll also make sure IT works smoothly for everyone by fixing problems and improving services that allowing NHS staff to do their jobs.
Tasks include:
- reviewing and evaluating service performance metrics and reports
- prioritising incidents and allocating resources
- meeting stakeholders to ensure services are meeting business requirements
- working on projects to deliver new or improved digital services
Problem analyst
You’ll be responsible for identifying the root causes of recurring IT issues, analysing trends, and working with technical teams to find solutions.
You’ll figure out why things keep going wrong, and work to fix them so they don't happen again.
Your tasks will include:
- reviewing incident reports to identify patterns or recurring issues
- analysing trends and pinpointing potential IT problems
- interviewing IT technicians and working with experts to understand underlying issues with systems and processes
- creating a knowledge base and updating procedures
- coordinating changes and monitoring their effectiveness.
Service desk analyst
You’ll be the first point of contact for IT support, providing frontline assistance to NHS staff. You’ll log and resolve incidents and service requests, ensuring minimal disruption to healthcare services.
Your tasks will include
- responding to enquiries via phone, email or a ticketing system.
- diagnosing and resolving computer or software issues.
- guiding users through solutions or providing clear instructions
- escalating complex issues to higher-level support teams.
- maintaining and updating internal knowledge resources.
- setting up new equipment or software for users.
Service transition manager
You’ll coordinate teams to minimise disruption, manage risk and ensure services are ready to support patient care and staff needs.
You’ll oversee the introduction of new or improved IT services from development to live operation.
Tasks include:
- reviewing ongoing transition projects including assessing risks
- allocating resources to projects
- collaborating with development teams to ensure new services meet service acceptance criteria
- managing knowledge transfer between teams
- conducting readiness assessments
How much can I earn
You’ll usually work on a national pay and conditions system called Agenda for Change (AfC).
- End user computing engineers start at band 5 or 6 with senior roles reaching 8b
- IT service managers start at band 8a with senior roles reaching 8d
- Problem analysts start at band 6 or 7
- Service desk analysts start at band 4 with opportunities to progress, potentially up to band 9.
- Service transition managers range from band 7 to 8b.
How about the benefits
- Make a difference
- Flexible and part-time working
- Good opportunities for progression
- Excellent pension scheme
- Good holiday entitlement, increasing with service
- NHS discounts in shops and restaurants
Much needed skills
- Excellent problem-solving skills
- A focus on customers and prioritising user needs
- Ability to analyse data and metrics to assess service performance and identify areas for improvement.
Managers will also need the:
- Ability to lead teams, manage performance, and drive service excellence.
- Ability to communicate clearly and effectively with technical teams, stakeholders, and end users
- Change management skills
Entry requirements
- No specific degree is required but some entry-level role will require GCSEs ideally in ICT, Maths and English.
- Level 3 qualifications such as BTECs, T Levels or A Levels in IT related subjects can also strengthen applications.
- IT apprenticeships (e.g. Digital Support Technical Level 3) are often a common entry route into IT Operations Roles, these will combine on the job training with study.
How to start a career in IT operations
- Gain experience in customer service, IT support, or operations to understand service delivery from the ground up.
- Pursue relevant education, such as a degree in business administration, IT, or management.
- Develop core skills like leadership, communication, problem-solving, and customer focus.
- Work towards relevant certifications such as ITIL (Information Technology Infrastructure Library) to demonstrate your understanding of service management frameworks.
What are my chances of starting a career in NHS IT operations
The NHS has several thousand staff working IT operations. It is part of a growing digital workforce.
With more healthcare services moving online, there’s a high demand for people to help build, run and maintain the NHS digital infrastructure.
There are also many opportunities for career growth and development.
Where the role can lead
With further training and experience, you can move into senior management and director-level roles or explore other digital professions in the NHS.
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ICT Support Technician
Cambridge Bio Medical Campus, CB2 0AY
- Salary :
- £27485.00 to £30162.00
- Type :
- Fixed-Term
- Employer :
- Royal Papworth Hospital NHS Foundation Trust
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ICT Service Helpdesk Analyst
London, W2 1NY
- Salary :
- £37259.00 to £45356.00
- Type :
- Permanent
- Employer :
- Imperial College Healthcare NHS Trust
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ICT Engineer (London & Southeast)
London, NW9 5EQ
- Salary :
- £36187.00 to £43552.00
- Type :
- Permanent
- Employer :
- UK Health Security Agency
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ICT Desktop Support Technician
Abergele, LL22 8DP
- Salary :
- £31516.00 to £38364.00
- Type :
- Permanent
- Employer :
- Betsi Cadwaladr University Health Board
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ICT Service Desk Analyst
Nuneaton, CV10 7DJ
- Salary :
- £25147.00
- Type :
- Fixed-Term
- Employer :
- Innovate Healthcare Services
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Pathology IT - Chemistry IT Deputy Lead
Wolverhampton, WV10 0QP
- Salary :
- £31049.00 to £46580.00
- Type :
- Fixed-Term
- Employer :
- The Royal Wolverhampton NHS Trust
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Pathology IT - Microbiology IT Deputy Lead
Wolverhampton, WV10 0PQ
- Salary :
- £31049.00 to £46580.00
- Type :
- Fixed-Term
- Employer :
- The Royal Wolverhampton NHS Trust
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IT Technician
Northamptom, NN1 5BD
- Salary :
- £31049.00 to £37796.00
- Type :
- Fixed-Term
- Employer :
- Northampton General Hospital
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Pathology IT - Haematology & BT IT Deputy Lead
Wolverhampton, WV10 0QP
- Salary :
- £31049.00 to £46580.00
- Type :
- Fixed-Term
- Employer :
- The Royal Wolverhampton NHS Trust
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ICT Robotic Process Automation (RPA) Lead
London, WC1N 3JH
- Salary :
- £56276.00 to £63176.00
- Type :
- Permanent
- Employer :
- Great Ormond Street Hospital for Children NHS Foundation Trust
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IT Operations Manager
Liverpool, L12 2AP
- Salary :
- £47810.00 to £54710.00
- Type :
- Permanent
- Employer :
- Alder Hey Children's NHS Foundation Trust
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IT Operations Engineer
Crowborough, TN6 1XP
- Salary :
- £24826.00 to £30673.50
- Type :
- Permanent
- Employer :
- Horder Healthcare
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IT Data Lead
Bridgwater, TA6 3LS
- Salary :
- £13.50 to £15.00
- Type :
- Permanent
- Employer :
- Taunton Road Medical Centre
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IT & Facilities Manager
Norwich, NR12 8DU
- Salary :
- Negotiable
- Type :
- Permanent
- Employer :
- Primary Care Careers
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IT Application Trainer
Seaton Delaval Whitley Bay, NE25 0QJ
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- Northumbria Healthcare NHS Foundation Trust
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IT Infrastructure Engineer
Hull, HU3 4AE
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- City Health Care Partnership CIC
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Pathology IT Administrator
Wolverhampton, WV10 0QP
- Salary :
- £31049.00 to £46580.00
- Type :
- Fixed-Term
- Employer :
- The Royal Wolverhampton NHS Trust
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ICT Robotic Process Automation (RPA) Lead
London, WC1N 3JH
- Salary :
- £56276.00 to £63176.00
- Type :
- Permanent
- Employer :
- Great Ormond Street Hospital for Children NHS Foundation Trust
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Health Care Support Worker - Southern Parishes ICT
Southampton, SO30 3JB
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- Hampshire and Isle of Wight Healthcare NHS Foundation Trust
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IT Officer – Desktop Support
317 Regent Point, NE3 3HD
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
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IT Engineer (Connectivity Team)
Worthing, BN13 3EP
- Salary :
- £31049.00 to £37796.00
- Type :
- Permanent
- Employer :
- Sussex Partnership NHS Foundation Trust
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Electronic Rostering (IT) Apprentice
Wolverhampton, WV10 0QP
- Salary :
- £7.55 to £12.21
- Type :
- Apprenticeship
- Employer :
- The Royal Wolverhampton NHS Trust
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IT Service Desk Analyst
Norwich, NR2 3TU
- Salary :
- £27485.00 to £30162.00
- Type :
- Fixed-Term
- Employer :
- Norfolk Community Health and Care NHS Trust
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IT Cyber Security Engineer
Milton Keynes, MK6 5LD
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Milton Keynes University Hospital NHS Foundation Trust
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Health Care Support Worker - Southern Parishes ICT
Southampton, SO30 3JB
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- Hampshire and Isle of Wight Healthcare NHS Foundation Trust
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Pathology IT Systems Support Officer
Wolverhampton, WV10 0QP
- Salary :
- £31049.00 to £37796.00
- Type :
- Fixed-Term
- Employer :
- The Royal Wolverhampton NHS Trust
-
GP IT Service Desk Operator
Bolton, BL4 0JR
- Salary :
- £24937.00 to £26598.00
- Type :
- Permanent
- Employer :
- Bolton NHS Foundation Trust
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IT Technical Support Analyst (XN06)
Leeds, LS1 3EX
- Salary :
- £38682.00 to £46580.00
- Type :
- Permanent
- Employer :
- Leeds Teaching Hospitals
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Recovery Coach, Help When You Need it
Bristol, BS5 0TX
- Salary :
- £26056.00
- Type :
- Fixed-Term
- Employer :
- Second Step
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IT Support Technician - INTERNAL TO NHS WALES
Swansea, SA1 8PH
- Salary :
- £31516.00 to £38364.00
- Type :
- Secondment
- Employer :
- Digital Health and Care Wales
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