Information and communication technology

Information and communication technology (ICT) is the development, management and support of the ICT infrastructure in health organisation, including the personal computers, email systems and mobile communications.

This page has information on the opportunities and roles in information and communication technology.

Working life

ICT staff are responsible for all internal and external electronic communication networks, including:

  • wide area networks (WAN) and local area networks (LAN) that link systems in healthcare organisations, including WiFi
  • the hardware eg desktop computers, printers, laptops, tablets and smartphones
  • software systems eg email systems, applications and systems, such as patient records

ICT staff are hands-on. They diagnose and fix faults, support staff who use the systems, and develop improvements. Working in ICT will appeal to you if you have a natural flair for computing. 

ICT support technician with computer equipment

Roles in ICT

Explore some of the roles in ICT:

Service desk operator

Working with an NHS hospital trust, service desk operators is the first line of support for users of IT systems. The role includes:

  • investigating and helping staff with their computer problems
  • resolving faults over the phone

ICT support technician

ICT support technicians assist in the implementation and commissioning of new IT and digital systems in an organisation. Tasks are likely to include:

  • helping set up computing equipment, for example in a hospital
  • installing new computers, carrying out initial tests and loading programmes
  • helping maintain computers

ICT test analyst

Most ICT test analysts are likely to be graduates who support the technical development and smooth running of new computer systems. This might be the development of an electronic patient record system. They will analyse a problem with a computer system, diagnose the problem and solve it.

Systems developer

System developers work on the IT development programmes such as linking GP practices with hospitals by computer. These systems help patients book hospital appointments from their GP surgery. They work closely with health professionals to ensure technical solutions improve ways of working and patient care.

Network manager

A network manager usually has a degree or equivalent education. They manage an organisation’s IT infrastructure, including servers, email and network security systems. This includes:

  • maintaining existing servers
  • setting up new servers and systems

Want to learn more?

  • Most ICT jobs in the NHS are covered by the Agenda for Change (AfC) pay scales. This pay system covers all staff except doctors, dentists and the most senior managers. ICT staff in the NHS will usually work standard hours of 37.5 per week but some evening or weekend work may be needed depending on the role.

    Terms and conditions can vary for non-NHS employers and contractors. 

  • There are also opportunities to progress your career into senior management roles. Most NHS organisations will now have chief information officers who lead the delivery of ICT systems locally, regionally and nationally. 

    Find out more about the traning and development opportunities.

  • If you're applying for a role either directly in the NHS or in an organisation that provides NHS services, you'll be asked to show how you think the values of the NHS Constitution apply in your everyday work.

    Find out more about NHS values.

    Most NHS organisations advertise their job and apprenticeship vacancies on NHS Jobs. You can find some of the current vacancies below. 

     

    • View Vacancy

      ICT Senior Clinical CU Lead

      St.George's University Hospitals, Tooting, SW17 0QT

      • Salary:

        £38,768 - £46,124 PA Inclu HCAS (20%)

      • Type:

        Permanent

      • Employer:

        St George's University Hospitals NHS Foundation Trust

      • View Vacancy
    • View Vacancy

      ICT Helpdesk Technician

      Hartlepool, TS24 9AH

      • Salary:

        Depending on experience £20,330 - £21,777 pro rata, per annum

      • Type:

        Permanent

      • Employer:

        North Tees and Hartlepool NHS Foundation Trust

      • View Vacancy
    • View Vacancy

      ICT Operations Team Leader

      Middlesbrough, TS4 3BW

      • Salary:

        £40057.00 to £45839.00 a year per annum

      • Type:

        Permanent

      • Employer:

        South Tees Hospitals NHS Foundation Trust

      • View Vacancy
    • View Vacancy

      ICT Support Technician

      Southmead, Bristol, BS10 5NB

      • Salary:

        £22,549 - £24,882 per annum

      • Type:

        Permanent

      • Employer:

        North Bristol NHS Trust

      • View Vacancy
    • View Vacancy

      ICT Infrastructure Manager

      Based at 90 Vincent Drive but will also carry out duties at Birmingham Children’s Hospital on rotation, B4 6NH

      • Salary:

        £40,057 to £45,839 pa

      • Type:

        Permanent

      • Employer:

        Birmingham Women's and Children's NHS Foundation Trust

      • View Vacancy
    • View Vacancy

      ICT Support Desk Administrator

      Southampton, SO30 2UN

      • Salary:

        £22,549 to £24,882 pa

      • Type:

        Permanent

      • Employer:

        South Central Ambulance Service

      • View Vacancy

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