Performance and quality management

Quality management is about ensuring the maintenance and improvement of health care standards.

As a manager of performance and quality, you will work with clinicians and other staff groups to set standards for the provision of services which are both ambitious and achievable.

Working life

There are a variety of job roles and job titles in performance and quality management. Examples include:

Clinical risk manager

In this example, you’ll report to the director of clinical governance, learning and development. You’ll work closely with the risk manager and executive nurse. You’ll be responsible for all aspects of clinical risk management activities across the organisation.

Head of performance management

Here, you’d be instrumental in the continuous improvement of performance reporting and performance management across the clinical commissioning group (CCG) to ensure all commissioning commitments are achieved.

You’d work in the finance, performance and project management office directorate and have specific responsibilities for developing, implementing and embedding performance management systems and processes across the CCG.

You’d need a comprehensive understanding of national and local performance standards and be capable of developing and implementing a range of performance reports and solutions to help improve the quality of commissioned services.

Quality assurance manager

In this example, as a quality assurance manager, you’ll be concerned with ‘Streamlining quality assurance in healthcare education’ (ie ensuring that healthcare education is underpinned by effective quality assurance arrangements that meet accountability and information requirements, and support continuous improvement).

You’d work with a range of organisations including higher education institutions and other relevant organisations, to facilitate local quality assurance requirements.

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